Client Experience Specialist

Do you love helping others? Do you have exceptional phone skills to help people feel welcome and cared for? BreakThrough Physical Therapy is helping patients and clients worldwide to live healthier, happier lives. We’ve been in business since 2004, are privately run and extremely family/team oriented. As we grow, we are continuously looking for the most talented, self directed and creative individuals to help facilitate our growth and educate our community about the services we offer and ways we can help. The Client Experience Specialist performs a variety of responsibilities in support of patient services across multiple departments. BreakThrough seeks self-starters with exceptional phone communication skills to handle our patient/client outreach goals. Telecommunication sales and/or marketing experience preferred. Specific Responsibilities (including, but not limited to): -High call volume connecting with our past patients/clients -Understanding patient/client needs and offering solutions and support -Answering potential patient/client questions and conducting follow-up communications -Utilization of promotional resources to increase patient/client visit volume -Working with Care Team to coordinate patient/client visits -Qualifying patients/clients from digital campaigns and referrals -Creating and maintaining a list/database of future prospective patients/clients -Tracking weekly, monthly, and quarterly outcome metrics -Building pipelines with Marketing and Development team -Maintaining database of prospective patient/client information Desired Qualifications: -Excellent verbal and written communication skills; the ability to call, connect and interact with past and potential patients/clients -Persuasive and goal-oriented -Possesses an energetic, outgoing, and friendly demeanor -Eager to expand company and meet demands for growth -Self-motivated and self-directed -Able to multitask, prioritize, and manage time efficiently -In-depth understanding of company services and its position in the industry -Tenacity to handle rejection and continue on with a positive attitude when reaching next potential client -Knowledge of sales process from initiation to close -Ability to work independently or as an active member of a team -Previous experience in outbound call center, inside sales experience, or related sales experience preferred -Strong computer skills, including Google suite and CRM experience preferred Job Types: Full-time, Part-time Pay: $20.00 - $23.00 per hour Benefits: • 401(k) • 401(k) matching • Dental insurance • Flexible schedule • Health insurance • On-the-job training • Paid time off • Referral program • Vision insurance Ability to Commute: • Sunnyvale, CA 94085 (Preferred) Ability to Relocate: • Sunnyvale, CA 94085: Relocate before starting work (Preferred) Work Location: In person