Client Integration Manager

Job Title: Client Integration Manager

Reports to: Vice President of Client Solutions

SUMMARY

Primary responsibility for this position is to manage and coordinate the operational integration of new pharmacies by serving as primary on-site support through the initial opening of the pharmacy.

ESSENTIAL FUNCTIONS

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Coordinates and executes on a client specific project plan for the opening of new pharmacies from an operational perspective.

• Ensures deadlines for the project are met, and outcomes are achieved.

• Confers with management to gain knowledge of work situations which may require supplemental training for the staff of the new pharmacy, and to better understand changes in policies, procedures, regulations, business initiatives and technologies.

• Proactively monitors prescription pull-through from client prescribers and work with ReCept and Client leaders to maximize volume ramp-up and pharmacy performance.

• Reacts quickly to a range of issues, varying in complexity and addresses them at the appropriate management level.

• Addresses escalated complaints and resolves issues in a timely manner.

• Conducts one-on-one training and process coaching sessions with new pharmacy staff covering specified topics to include but are not limited to: NLRx, phone system, and pharmacy daily opening/closing.

• Makes process improvement suggestions for improving work-flow procedures in the pharmacy.

• Responsible for ordering and setting up all pharmacy systems, equipment, and supplies for new site.

• Coordinates all systems and equipment installations with client and third-party vendors.

• Verifies and tests all user access and credentials (ReCept) prior to scheduled training and open date.

• Performs duties in accordance with established SOPs and aligned with the core values of the company and in the best interest of our clients.

• Position requires up to 70% travel.

• Performs other duties as assigned.

EDUCATION AND EXPERIENCE

• High School Diploma/GED required.

• Specialty pharmacy operations experience desired.

• Active and in good standing Pharmacy Technician registration preferred.

• Minimum of three to five years of experience as a Pharmacy Technician or other pharmacy/clinic operations required.

COMPETENCIES

• Strong communication, interpersonal and organizational skills.

• Cohesive team building skills.

• Ability to assess process efficiency and implement process improvement.

• Ability to work both independently and collaboratively to achieve corporate initiatives.

• Able to adapt to change and support and promote others to adapt and embrace new ways of doing things.

• Communicates effectively with clients and their staff, and colleagues/employees of organization.

• Ability to interact and communicate with people over the phone, sometimes in stressful situations.

• Extremely detail oriented and able to multi-task.

• Basic data entry and/or word processing skills.

• Ability to navigate and contribute project administration activities within a formal project management environment.

• Reads and accurately interprets documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Conveys empathy and understanding when handling customer service issues.

• Applies common sense understanding to carry out instructions furnished in written, oral, or diagram form.

• Comprehends federal, state, and local laws and regulations applicable to the practice of pharmacy.

• Proficiency with workflow concepts relating to the practice and operation of a retail pharmacy.

To protect our employees, partners, and customers, Omnicell requires most U.S. employees to either be fully vaccinated for COVID-19 or obtain approval from Omnicell for an exemption and accommodation for a medical condition or a sincerely-held religious belief or practice.