Client Management

Job Description:

Client Management – VP (LOR 3)

This specialized role entails day to day client interactions and ACO (Account Control Officer) activities. This candidate will form a part of DB Custody – Client Management unit that broadly overseas commercial and legal arrangements with clients, overseeing day-to-day activities of the RTM unit (client servicing) and also take on responsibility for overseeing KYC obligations of the client.

The role has team lead potential of the broader client management team. The client management team will primarily be responsible for all aspects of relationship management with the clients and maintain excellent service standards which includes the following:

Coverage and Relationship management

• Work to build the client relationship with a view to deepen client connect and bring in new business from relationships that are assigned.
• Organize regular meetings with clients to gather feedback on DB’s service standards.
• Prepare for due diligence visits by the existing clients which includes preparing presentation materials, MIS data, conducting the presentations and arranging meeting with the regulators for the clients.
• Work with internal teams and monitor timely completion of due diligence questionnaires received from clients.
• Conduct review of fee agreements and SLA with clients, if necessary.
• Organize client meetings, prepare briefing memos for seniors.
• Follow-up with clients for payment of past due fees and ensure fee discipline.
• Handle any product-related and market advocacy-related inquiries through co- ordination with Business Solutions team.
• Address issues raised by clients and escalate as necessary.

Deal finalization – Client Relationship

• Negotiate and finalize the custody agreement and any other legal documents that need to be executed between DB and the client. Ensure an executed fee agreement is provided to the Billing team for invoicing set-up.
• Provide standard service level agreement to client if required and review client’s comments from a business perspective. Co-ordinate with RTM and Operations before finalization and sign-off. Ensure a copy of the executed SLA is provided to the relevant internal departments.
• Gather information on the client and prepare documents for credit line application, if required. Co-ordinate with Credit Risk Management team for feedback and approval.
• Manage due diligence visits by clients with other departments involved, if applicable.

Onboarding and Account set-up

• Overall completeness of KYC and liaising with clients for any additional information or clarification for onboarding, in co-ordination with RTM.
• Prepare escalation forms and liaise with local AFC for approval in the case of any PCR hit or Risk triggers on the clients.
• All RM and ACO related functions to facilitate timely on-boarding of accounts.
• Safekeep, log and maintain original business documents (agreements, fee schedule etc.) and upload soft copies into the shared drive for sharing accessibility.

ACO functions

• Handle all ACO related functions for the existing client book, including monitoring KYC, raising alerts, Hit assessments and liaising with Local AFC for any KYC related matter.
• Ensure a client exit is done with due evidence and in line with policy, including deactivation in the systems.
• Raise request to relevant internal teams/regulators/brokers etc. for updates in client’s particulars if required by the clients.

Key Performance Indicators

• Excellent client feedback during service review.
• Improved ranking and awards.
• Timely completion of PR review of existing clients.
• Best in class turnaround time.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.