Client Manager

We are currently seeking a Client Manager to be based out of our Chicago studio. Could this be you?

About us

As a company with studios across the globe, we power up the best minds from 31 teams in over 22 countries to create a unique skillset for each client. We spark ingenuity with global creative sprints that cross time zones and borders and spur on the best of our talent. That includes exceptional brand consulting and strategic design, brilliance in experience, retail and workplace design, and competition-smashing motion design. We are part of the WPP group.

The role

Our Client Services team helps clients gain agility and find opportunities where others see adversity. The team helps clients, and their brands, gain profitable growth by thriving in an accelerated pace of change where disruption is the norm. We exist to help brands compete in an ever-changing and highly competitive world. To do our work effectively, we must have the highest standards and most efficient practices. This is where Client Managers come in.

The Client Manager is responsible for achieving and maintaining client satisfaction by ensuring that projects are delivered on scope, on time, and on budget. The Client Manager is the central point of communication on one or more brands and is accountable for the accurate and timely flow of information between the client and the internal team. They are invaluable in building confidence with the client that strategic solutions, project details, process steps, billings and deliverables are well organized, communicated, and managed.

What we’re looking for

Candidates should have 2-3 years of experience in being responsible for small accounts or brands that are part of a larger portfolio for which a Client Director is accountable. You are someone who seeks ways to grow existing business and add value to other new business pursuits.  

Our ideal Client Manager brings experience in flawlessly executing and managing branding projects, team development and growth through existing and new clients. You will have strong communication, negotiation, presentation and organizational skills, supervisory experience, and a passion for brands.

Finally - our commitment to Diversity & Inclusion:

We believe diversity brings creativity, which is at the heart of everything we do. We are actively engaging in creating an environment free of discrimination, where our people and their uniqueness can shine and be celebrated. We’re working to set a standard for the industry as a whole, creating a culture of equity and belonging. We may not be perfect, and we know there is work to do, but we regularly check with our teams and Employee Resource Groups on how we are doing, using their insight to frame our thinking and actions, so we can all do better, working as one Landor & Fitch.