Client Relations Manager

Our Team Description: Infinity Group is a design-driven architecture and construction firm. We guide those responsible for developing next-generation workspaces across the US, using a methodology that offers clients critical insight and control over their projects at every step, resulting in an elevated process and final product. Summary The Client Relations Manager plays a pivotal role in setting up Infinity Group's projects for success by guiding clients through the critical pre-sale phase. Acting as a trusted advisor and connector, you'll coordinate with internal teams — including business development, design, estimating, and project management — to deliver clear, compelling proposals and Feasibility Budget Reports that help clients make informed decisions. You'll build strong relationships with clients, brokers, and landlords by providing exceptional communication, proactive problem-solving, and a steady presence during early project planning. While the Project Manager becomes the main point of contact once construction begins, you'll remain a supportive resource for clients, reinforcing Infinity Group's reputation for responsive, high-touch service and positioning the company for future repeat work. This role requires a people-first relationship-builder with an eye for detail, strong organizational skills, and a working knowledge of commercial interiors projects. Your ability to balance client needs with internal delivery capabilities will help projects start on the right foot — on time, within scope, and with client confidence intact. Your Knowledge and Skills • 3–5 years of experience in client management, project management, account management, or related roles within commercial real estate or design-build/construction. • Proven ability to build strong, trust-based relationships with clients, brokers, landlords, and partners. • Highly driven and self-motivated individual that is hungry, humble, and smart. • Strategic thinker – able to develop a win strategy for large projects on a repeatable basis ($1m+). • Solid understanding of project lifecycles, including design and construction phases. • Confident communicator, both written and verbal, with strong presentation and meeting • facilitation skills. • Highly organized and proactive, with the ability to juggle multiple priorities and deadlines. • Tech-savvy with CRM systems, project management tools, and virtual meeting platforms. • Based within Infinity Group's core markets and willing to travel regionally for client meetings and • site visits as needed. Your Responsibilities • Act as the primary client liaison during the pre-sale phase, from initial opportunity through to signed contract. • Coordinate closely with internal business development, design, estimating, and project management teams to develop and deliver Feasibility Budget Reports, proposals, and project contracts that align with client goals. • Lead and facilitate pre-construction client meetings, site visits, and milestone presentations to build client confidence and drive decision-making. • Ensure clear, proactive communication with clients about project scope, budget ranges, and timeline expectations during the pre-sale process. • Maintain organized documentation of client communications, requirements, and evolving project details in the CRM and file management platforms. • Support a smooth handoff to the project management team at the start of construction, ensuring all client expectations and agreements are clearly understood. • Remain available to clients as a trusted resource and friendly point of contact throughout construction, assisting with questions or additional needs as they arise. • Advocate for the client's best interests while balancing scope, budget, and schedule constraints with internal delivery capabilities How we Measure Your Success • Booked Revenue from assigned accounts • Client satisfaction and repeat business • Timeliness and clarity of client communications and deliverables • Internal team feedback on account management effectiveness Physical Requirements • Must maintain a professional appearance suitable for client- and broker-facing meetings. • Ability to participate in site visits, including walking active construction sites when required. • Willingness to travel regionally and occasionally overnight to meet client needs. PI276482349