Client Service Operations Analyst

HOW TO APPLY: Please follow this link to review and respond to our questionnaire: https://finsight-group.notion.site/17b0fc8b26fe818c8a29cf8defd2729a?pvs=105 *We only accept applications sent through our questionnaire form ABOUT FINSIGHT FINSIGHT (www.finsight.com) creates high-reliability financial technology that provides unparalleled visibility and actionable insights into capital markets. Our applications streamline workflows that facilitate hundreds of billions of dollars worth of capital markets activity annually for all the major investment banks and many of the world's largest global corporations. We are headquartered in New York City with offices in Miami, London, Singapore, Kyiv, Manila and Hong Kong. We are a friendly, close-knit team of motivated and open-minded individuals committed to personal development, solving real problems and delivering excellent products and services to our clients. ROLE OVERVIEW We are expanding our presence in New York and are eager to build a great team. As a Client Service Operations Analyst, you will work closely with our clients to ensure service excellence and support multiple internal business segments (operations, finance, development and sales). The ideal candidate is highly collaborative, motivated, and a critical thinker who is able to execute with a high degree of professionalism. Repsonsibilities • Providing best-in-class phone, email and live chat service and support to our clients in a fast-paced environment • Recording and editing corporate media presentations using audio and video editing software (Audacity and Adobe Premiere) • Coordinating business conference calls and live web events • Industry research, data entry and data verification • Client onboarding and product training • Application testing and quality assurance to identify and report any issues or bugs • Preparing and maintaining operational procedures to facilitate service and support • Soliciting and internally communicating client feedback • Assist with billing/invoice management What you will learn and reinforce in this role • How to deliver exceptional internal and external support on a consistent basis • Strong time management practices • Clear and concise written and verbal communication • The ins-and-outs of running a software services company • How to use the leading audio and video editing software (Audacity and Adobe Premiere) • Basics of capital markets (ie “Wall Street”) WHAT YOU BRING Hard Skills • Strong proficiency with computers • Proficiency with online research (knowing how to find things online beyond “Googling it”) Soft Skills • Critical thinking • Attention to detail • Clear and concise written and verbal communication • Good attitude and coachability • Reliability • Self-organization • Self-motivation • Ability to get things done SHIFT AVAILABILITY • 10AM to 7PM EST, Monday to Friday LOCATION • Midtown Manhattan COMPENSATION • Base Salary $62k - $64k • End of Year Discretionary Bonus BENEFITS • Health insurance • Dental insurance • Life insurance • Vision insurance • 401(k) • 3 weeks of paid vacation • Fully stocked snack room *This is an in-office position Job Type: Full-time Pay: $62,000.00 - $64,000.00 per year Work Location: In person