Client Service Representative

· Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals · Ability to write routine reports and correspondence. · Ability to speak in an effective manner before groups of customers or employees of the organization Communicates with clients by phone and receives orders for service or changes in service · Examines pertinent information to determine accuracy of customer requests and related paperwork · Report complaints concerning service rendered, referring complaints of service failures to designated department manager for investigation · Follows up on recommended adjustments to ensure customer satisfaction · Keys information into computer to obtain records. · Records and reports monthly to management, the number of customer calls made and reason for calling on a daily log sheet · Communicate via outgoing and incoming calls with Doctors' Offices regarding the orders placed and shipment information and respond to inquiries of kit order placement and tracking · Receive and fill fax orders for supplies from Doctors' Offices · Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form · Understands, supports, and complies with all company policies, processes and procedures, including the Compliance Program and the Code of Conduct · Advocate an example of team concept · Superior interpersonal communication: tactful, mature, flexible and professional · Excellent verbal and written communication skills; resourceful and organized · Assumes other duties as assigned by management · Understands and observes all confidentiality and HIPAA provisions · Recognizes and conveys to management any departmental improvements necessary · Responsible for all equipment in assigned areas of work Must obey all safety rules and regulations at all times · Education: High School Diploma. Knowledge of laboratory/medical industry preferred Shifts Available: Day Shift: 9:00 AM - 5:00 PM, M-F Job Type: Full-time Pay: $16.50 per hour Expected hours: 40 per week Benefits: • 401(k) • Dental insurance • Employee discount • Health insurance • Life insurance • Paid time off • Paid training • Vision insurance Schedule: • 8 hour shift • Day shift • Holidays People with a criminal record are encouraged to apply Work Location: In person