Client Service Representative - Veterinary Care

Customer Service Representative – Brykerwood Veterinary Clinic (Austin, TX) Be the welcoming voice and heart of our clinic! Brykerwood Veterinary Clinic has been a trusted name in pet care since 1980. We’re looking for adedicated and compassionate CSRto join our team and help us continue providing exceptional service to pets and their people. About the Role: As a CSR, you’ll be the first point of contact for our clients—whether by phone, email, or in person. Your empathy, professionalism, and attention to detail will help ensure every pet and owner feels supported and cared for. Key Responsibilities: • Respond promptly to client inquiries via phone, email, and in person • Schedule appointments and manage follow-up communications • Process medical records and assist with administrative tasks • Maintain a strong understanding of veterinary services and pet care • Collaborate with veterinary staff to ensure smooth client-medical team communication • Handle sensitive situations with empathy, including medical collections • Uphold high standards of customer service in every interaction Preferred Experience: • Background in animal care or veterinary services • Familiarity with aseptic technique and veterinary critical care • Experience in lab settings or direct animal handling • Knowledge of pet grooming and general pet care • Prior experience with medical collections • Strong organizational skills and attention to detail • Positive attitude and ability to work well in a team Why Brykerwood? We’re more than a clinic—we’re a community. Our team is passionate about building long-term relationships with clients and their pets through compassionate care and knowledgeable service. If you’re a motivated team player who loves helping people and animals, we’d love to meet you! Learn more about us: http://www.brykerwoodvetclinic.com Job Type: Full-time Pay: $17.00 - $20.00 per hour Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee assistance program • Employee discount • Flexible schedule • Flexible spending account • Health insurance • Health savings account • Life insurance • Paid time off • Professional development assistance • Retirement plan • Vision insurance Experience: • Veterinary: 1 year (Preferred) • Customer Service: 3 years (Required) Ability to Commute: • Austin, TX 78703 (Required) Work Location: In person