Client Service Representative

Client Service Representative Location:2505 W Chandler Blvd., Chandler, AZ 85224 Start Date:ASAP (Pending successful onboarding) Pay Rate:$21.00/hour (Paid weekly) Contract Duration:12-month initial contract Possibility of extension or full-time conversion based on performance, attendance, and business needs Benefits:Health, Vision, and Dental. Position Summary: We are seeking an experiencedCustomer Service Representative (Level III)to support participants in employer-sponsored 401(k), pension, and non-qualified deferred compensation plans. The role involves guiding participants through account management, executing financial transactions, and ensuring accuracy in processing. This is anon-site positionduring training, with work conducted in a virtual setting from the office location. Schedule: • Training: Monday to Friday:9:00 AM – 5:30 PM. • Post-training, TBD but should be 8.5 hours between 8AM and 9PM.Candidate Expectations: Before applying, please be aware of the following requirements and expectations: • Cell Phones:Usage restricted to designated areas and times (to be discussed by the manager). • Dress Code:Professional business casual is mandatory — including for interviews. • Attendance:Reliable attendance is essential. Proper procedures must be followed for absences (call-out line, notifying supervisors and vendors). • Punctuality:A maximum of16 hours of time off is allowed within the first 90 days.It is strongly recommendednot to schedule any time off during training. • On-Site Training:Candidates must work onsite during training and shouldnot bring personal itemssuch as blankets to the workplace. Required Skills & Qualifications: • Minimum of2 years of customer service experiencein a fast-paced environment. • Strong computer skills, including proficiency withMicrosoft Outlook, Word, and PowerPoint. • Ability to multitask across multiple systems while maintaining client engagement and accuracy in documentation. • Excellent written and verbal communication skills, with a focus on professionalism and clarity. • Strong problem-solving and conflict-resolution skills, with the ability to remain calm and respectful under pressure. • Receptive to coaching, feedback, and ongoing skill development. • Ability to handle sensitive and confidential information responsibly. • Highly motivated, self-driven, and adaptable to change.#TMCS