Client Services Manager

* You will NEVER receive an email from digiblecareers.com regarding interviews, offers, etc*

* This is a hybrid role in our Denver office.*

Company Overview:

Privately owned and operated, Digible was founded in 2017 with a mission to bring sophisticated digital marketing solutions to the multifamily industry. We offer a comprehensive suite of digital services as well as a predictive analytics platform, Fiona, that is the first of its kind.

At Digible, Inc. we love to celebrate our diverse group of hardworking employees – and it shows. We pride ourselves on our collaborative, transparent, and authentic culture. These values are pervasive throughout every step of a Digible employee's journey. Starting with our interviews and continuing through our weekly All Hands Transparency Round-up, values are at the heart of working at Digible.

We value diversity and believe forming teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds and different industries to apply. Come join us and find out what the best work of your career could look like here at Digible

The Role:

Digible, Inc. is looking for a Client Services Manager to join our team!

The Client Services Manager is responsible for leading, growing & retaining a team of 6-8 employees, innovating and improving process & strategy, and ensuring their clients receive best-in class experience, upholding our Digible Guarantee. Digible is expected to grow revenue to $40 million over the next 12 months, doubling account volume, size and team growth. The Client Services Manager will have strong managerial & leadership skills, as well as a background in both digital marketing & client support. This role reports directly to the Director of Client Services and works closely with the rest of Digible’s leadership team.

You’ll love this job if you:

• Love building a team and inspiring others
• Are extremely process oriented and results driven, can manage to numbers and hold the team accountable 
• Have a track record of excellent client management and can lead by example for managing difficult relationships
• Enjoy improving workflow & maximizing efficiency
• Have experience thriving in a fast-paced agency environment
• Anticipate growth needs and organize work and bandwidth across multiple individuals
• Are skilled at building business cases and advocating for team needs while keeping company objectives top of mind
• Are a team player and naturally think “we” instead of “I”, adopting a company first mindset
• Have an insatiable appetite for learning and self-improvement and are striving to be the best version of yourself

What you’ll do:

• Manage and oversee a team of 6-8 account managers & account coordinators all focused on a large enterprise client
• Hire, retain, and coach your team
• Conduct employee 1&1s, team meetings, performance reviews, and annual reviews
• Own & Manage to all KPIs for your team:
• Revenue
• Email response time
• Retention
• Churn
• Deal size
• accts/fte
• rev/fte
• # of issues
• Develop a strong relationship with enterprise client by:
• Setting vision for a successful partnership, inspiring and exciting key stakeholders
• Providing escalation support when needed & solving problems that arise
• Work closely with director on carrying out dept vision & setting dept goals 
• Work closely with managers across departments to improve scale & efficiency

How success will be measured:

•  Team efficiency (accts/fte & rev/fte)
• Team happiness scores
• Team revenue & retention rate   

You should have:

• 4+ years of relevant experience in a customer facing role
• 2+ years of digital agency experience
• Management experience a strong plus
• Multifamily/Senior Living/Student Housing Experience a strong plus

You should have superb communication skills, the ability to learn quickly, a growth mindset, and a values-driven personality.

 Core Values:

Authenticity - The commitment to be steadfast and genuine with our actions and communication toward everyone we touch.

Curiosity - The belief that a deep and fundamental curiosity (the "why") in our work is vital to company innovation and evolution.

Focus - The collective will to remain completely devoted and ultimately accountable to our deliverables.

Humility - The recognition and daily practice that "we" is always greater than "I".

Happiness - The decision to prioritize passion and love for what we do above everything else.

Pay, perks and such:

• Annual Salary of $75,000-95,000
• 4-Day Work Week (32 Hour Work Week)
• 1 Day / Week Remote
• PTO, Sick, Bereavement and Paid Holidays
• 401(k) Match
• Medical, Dental, and Vision Benefits
• Dog-Friendly Office
• Paid Parental Leave
• IP & Patent Program
• Company Sponsored Social Events
• Bi-weekly Company Provided Lunches, Snacks 
• Employee Development Program

Company Info:

Privately owned and operated, Digible was founded in 2017 with a mission to bring sophisticated digital marketing solutions to the multifamily industry.  We offer a comprehensive suite of digital services as well as a predictive analytics platform, Fiona, that is the first of its kind.  Fiona has been called “revenue management for marketing”.

At Digible, Inc. we love to celebrate our diverse group of hardworking employees – and it shows. We’re proud to say that for 2021, we are ranked #1 Top Workplace in Colorado AND #1 Workplace for “Best New Ideas”. We pride ourselves on our collaborative, transparent, and authentic culture.  These values are pervasive throughout every step of a Digible employee's journey. Starting with our interviews and continuing through our weekly All Hands Transparency Round-up, values are at the heart of working at Digible.

We offer a full slate of benefits, including competitive salaries, stock options, medical, dental, vision, life and disability coverages, 3 weeks vacation, a 401(k) plan with match, and paid parental leave.  We also offer some not-so-standard, extra-fun benefits, including our own DEX (Digible Employee eXperience) program that allows employees to use 20% of their workweek for charitable or other self-directed activities, learning and development budgets and let’s not forget a dog-friendly office. :)

We value diversity and believe forming teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds and different industries to apply. Come join us and find out what the best work of your career could look like here at Digible.

Digible’s Core Values:

• Humility
• Authenticity
• Focus
• Happiness
• Curiosity 

Digible’s Purpose

To be a role model for employee culture and a catalyst for progressive change.