Client Services Technician (Las Vegas)

HireArt is helping an on-demand, autonomous ride-hailing company hire a Client Services Technician to provide IT support to end users. In this role, you will be tasked with fielding all incoming support requests, prioritizing/assigning requests to the appropriate party, and ensuring that requests are addressed in a timely manner. We're looking for someone that has 1+ years of experience in a similar IT support role, including strong problem-solving skills, excellent written communication skills, and demonstrated time management skills. As a Client Services Technician, you'll: • Provide onsite support 5 days per week. • Manage Tier 1 support requests via emails, Slack, and Jira/ServiceNow service desk tickets. • Manage, work, and track tickets in ticketing systems. • Manage escalations to other IT staff. • Identify and report support trends. • Create, manage, and troubleshoot accounts and access via Active Directory. • 1+ years of experience in a similar IT support role • Analytical and problem-solving skills to troubleshoot and diagnose issues • Demonstrated written communication skills to create useful support logs • Time management skills to provide updates and fixes within a set timeframe • Multitasking skills to assist multiple employees at once • Observational skills to recognize warning signs that indicate potential problems • Customer service skills to interact professionally and positively with employees/coworkers • High-level knowledge of commonly used software, hardware, and applicationsPreferred Qualifications: • Experience with Active Directory, Google Workspace products, or similar platforms • Basic networking knowledge and troubleshooting skills (e.g., VPN, DHCP, DNS) • Windows, Ubuntu, and macOS troubleshooting experience • Experience with Jira, ServiceNow, Confluence or similar ticketing and wiki servicesBenefits: • Pre-tax commuter benefits • Employer (HireArt) Subsidized healthcare benefits • Flexible Spending Account for healthcare-related costs • HireArt covers all costs for short and long-term disability and life insurance • 401k packageCommitment:This is a full-time, ongoing contract position staffed via HireArt. It will be onsite and available to candidates who are local to the Las Vegas, Nevada area. HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.