Client Solutions Administrator I

Description: Company Summary: LINKBANK is a community-focused financial institution committed to positively impacting lives through personalized banking services and strong, values-driven relationships. By prioritizing our values of live, integrity, nurture, and knowledge, LINKBANK aims to foster growth and trust within the communities it serves. General Responsibilities / Job Summary: • Deliver a unique and positive experience for visitors to the solution centers. • Achieve solution center's goals through accurate transaction processing and tailored client solutions. Essential Functions/Duties: • Promote Corporate Values:Embody LINK's values of LIVE, INTEGRITY, NURTURE, and KNOWLEDGE in daily activities. • Client Service Excellence:Maintain a positive attitude and eagerness to learn while delivering top-notch client service. • Transaction Management:Handle various client transactions, including deposits, withdrawals, loan payments, and account openings, via in-person, drive-thru, phone, or a mobile/online. • Deposit Processing:Manage and log mail, night depository, and ATM deposits as needed. • Record Maintenance:Ensure compliance with Retail Operations Guidelines for record-keeping and audits. • Regulatory Forms:Accurately complete Currency Transaction Reports and Reg CC Forms. • Cash Management:Balance cash drawers and vault daily and maintain accurate audit records. • Cash Handling:Order and manage cash and coin shipments to/from the Federal Reserve. • Inventory Management:Order and manage supplies used in the Solution Centers. • Training Assistance:Help train new employees and interns. • Sales Support:Enhance the sales process by reviewing client profiles and referring clients for additional services. • Policy Adherence:Follow internal controls, operational procedures, and risk management policies; stay updated on policy changes. • Other Duties:Perform additional tasks as assigned. Requirements: Minimum Qualifications: • Education:High School Diploma or equivalent. Knowledge/Skills/Abilities: • Multitasking:Manage multiple priorities effectively. • Detail-Oriented:Strong attention to detail and proactive problem-solving. • Banking Knowledge:Basic understanding of bank products and services. • Compliance:Adherence to policies and procedures. • Technical Skills:Proficiency with computers and Microsoft Windows. • Client Service:Excellent client service skills with patience and empathy. • Interpersonal Skills:Strong communication, leadership, and organizational abilities. • Attendance:Regular and Predictable attendance Experience: • Preferred:Prior teller experience or at least 1 year of cash handling and client service experience. Physical and Mental Job Requirements: • Communication:Clear verbal communication and comprehension. • Manual Dexterity:Ability to operate office equipment and computer terminals. • Physical Stamina:Capable of standing or walking for extended periods. • Visual Acuity:Sufficient vision for computer work. • Mobility:Coordination and lifting up-to 20 pounds as necessary. • Travel:Ability to travel to various bank locations as needed. Working Conditions:Essential Functions above include reasonable accommodations, as applicable, under federal, state and local laws. • PI0603634b5538-25404-38227495