Client success lead LATAM - Retail & E-commerce - São Paulo

Responsibilities

ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

Team introduction:
The center of excellence plays a pivotal role in supporting the business unit in sales enablement and ad operations processes and execution. Also, the team plays an instrumental role in unlocking revenue through white-glove projects to address clients' needs. The team is focused on three main pillars: Solution Selling, Sales Enablement, and Ad Operations.

About the role
TikTok's Global Business Solutions is looking for a senior professional for its Center of Excellence lead position. The role is a Sales Activation position whose mission is to fuel our business growth by enabling countries, teams, and customers to achieve the most with our solutions today. This role will collaborate closely across multiple parties.

Responsibilities
- Develop and lead regional TOP Retail & Ecomm clients to drive incremental revenue, growth, and scale opportunities across the region (ex.: Mercado Libre)
- Leverage efficient sales processes, knowledge, and best practices across the region
- Be the voice for Retail & Ecomm with internal XFN teams
- Scale knowledge and best practices across the region

Qualifications

Minimum Qualifications
- Substantial experience in sales, account management/client services roles in digital marketing;
- Experience in managing projects
- Experience influencing teams;
- Ability to analyze data and identify insights to assess campaign performance;
- Proficient in English and Portuguese.

Preferred Qualifications
- Proactive attitude with excellent data analytical skills in Excel and SQL is a plus;

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2