Client Success Manager

About Listrak:

We are a SaaS company that offers an integrated digital marketing platform trusted by 1,000+ leading retailers and brands for email, text message marketing, identity resolution, behavioral triggers and cross-channel orchestration. Our HQ is in Lititz, PA, but we have employees spanning over 30 states (and growing!). We are a 350-person organization led by a passionate leadership team that is invested in bringing together diverse, creative, intelligent minds to create an amazing workplace and product. Want to know more?

Check out more about our culture here!

 About the Role

This Client Success Manager (Account Manager)  will represent Listrak by playing a critical role in supporting growth and retention for world class eCommerce brands. You will foster strategic relationships with senior level executives, relying on both a strong understanding of the client’s business and marketing objectives in addition to a deep understanding of Listrak’s cross-channel marketing platform.

You will develop comprehensive strategies and consult with the client on how to execute and optimize those strategies - all while delivering superior results. The ideal candidate is a customer-centric analytical thinker who thrives on identifying opportunities to drive ever-increasing value and revenue growth for their client partners in a dynamic environment.

What We’re Looking For

• 3+ years of experience in a Client Services, Customer Success or Account Management role, ideally within SaaS or Digital Marketing
• Demonstrated success managing multiple customer relationships in a fast-paced environment
• Excellent interpersonal and communication skills
• Strong technical aptitude with the proven ability to quickly grasp and apply concepts
• Resourceful self-starter with a desire to excel in a results-oriented organization
• Exceptional organizational and prioritization skills
• Curious analytical thinker; capable of turning data into actionable recommendations
• A results-driven motivated attitude, with a bias for learning and sharing

Why join Listrak?

At Listrak, we take every voice into consideration—we invite and encourage our employees to help us solve problems and anticipate the unknown. We invest in our employees and work to grow and develop you in your career. We are highly collaborative and team oriented, and we take pride in our culture at Listrak!

We also encourage our employees to have work/life balance, with benefits like generous time off, remote capabilities, and volunteer time off. We love to give back to our community (and yours!) and we take our social responsibility seriously, sponsoring and hosting local high school tech programming, volunteering our space for community organizations, and donating time and resources for non-profits like Meals on Wheels, Habitat for Humanity, and our local YWCA.

Come join our growing team!

Listrak is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law