Client Success Representative - San Diego

Who are we? ChemoMetec is a global leader in the development and manufacture of high-precision cell counting and analysis equipment. Our solutions deliver reliable, consistent data for thousands of customers across biotech, pharma, and academia. We are on an exciting growth journey and looking for driven individuals who want to make an impact in the life sciences industry. At ChemoMetec, your motivation, curiosity, and commitment matter more than a perfectly linear career path. We value freedom with responsibility, encourage fresh thinking, and challenge the status quo to find the best solutions for our customers. Our culture is grounded in agility, collaboration, and a genuine passion for science. We believe in supporting your professional and personal development while maintaining a fun, dynamic, and informal workplace where your contributions truly matter. What you will experience as a Client Success Coordinator with ChemoMetec As our Client Success Coordinator for the West Coast, you will be the primary point of contact for existing customers in your region, ensuring they receive exceptional service while maximizing the value they gain from our products and services. You’ll work closely with Field Application Scientists and the wider sales team to identify growth opportunities, optimize customer experience, and strengthen long-term partnerships with some of the most breakthrough innovators in the pharmaceutical and biotech industry. You’ll also have the chance to: • Develop your expertise in customer relationship management within the life sciences industry. • Collaborate with industry-leading scientists and decision-makers. • Play a vital role in expanding ChemoMetec’s presence and influence across your territory. Examples of what you’ll be doing • Build and maintain strong relationships with existing customers. • Deliver first-class customer service and ensure client satisfaction with existing products and services. • Keep accurate and up-to-date customer records, including contact information and communication history. • Identify opportunities to expand revenue within the existing customer base. • Coordinate closely with Field Application Scientists to support customer success initiatives. • Continuously consider new initiatives and actions to grow instruments sales in your region. • Send targeted, personalized communications to customers. • Maintain accurate CRM data. • Attend periodic staff meetings, training sessions, and team events. What we’re looking for This role is ideal for a proactive, disciplined, personable account manager who thrives on building strong relationships and identifying new ways to bring value to customers. You’ll be organized, attentive to detail, and comfortable working both independently and as part of a team. You are someone who: • Are at the beginning of your career with a drive for succeeding in account management and sales, has around 1-3 years of experience. • Possesses excellent verbal and written communication skills, with the ability to connect confidently with customers. • Brings energy, friendliness, and approachability into your role. • Has strong attention to detail and follow-up. A third eye for how to handle sales dialogues. • Brings customer service experience (e.g., retail, hospitality) – preferred but not required. • Is comfortable using CRM tools and managing accurate records (Zoho CRM is a plus). Practical information • You will work closely with Field Application Scientists and regional sales colleagues. • You will report to the Senior Client Success Manager. • Territory: West Coast, USA. Our benefits: • Bonus opportunities • 10 paid holidays • Company phone and laptop provided • 15 days PTO • Medical, Dental and Vision from 1st of the month after starting • Matching 401(k) plan after first year Salary is based on a range of factors that include relevant experience, knowledge, skills, and other job-related qualifications. We urge everyone to apply as we believe in encouraging inclusion, acceptance, and understanding by employing individuals who bring unique perspectives to the company. Work location: 8950 Villa La Jolla Drive - Suite A127 92037 San Diego USA Application deadline: Ongoing Job Type: Full-time Pay: From $60,000.00 per year Benefits: • Dental insurance • Health insurance • Paid time off • Vision insurance Work Location: In person