Client Success Specialist (Agency Experience)

Only CV’s in English will be considered.

Position: Client Success Specialist

Working Hours: M-F 9AM-6PM EST

Salary: $900-$1500 USD/Monthly

Type of Contract: Independent Contractor

Role Overview

The Client Success Specialist position is responsible for communicating with clients and organizing projects with the internal team. Candidates should be detail-oriented, super organized, and have an understanding of digital marketing and advertising.

Responsibilities:

• Conduct weekly Zoom calls and maintain daily communication via Slack with clients.
• Track and report key performance indicators (KPIs).
• Turn client needs into tasks and delegate to the team (While ensuring a balanced workload).
• Deliver excellent customer experiences and foster stronger client relationships.
• Onboarding and Offboarding
• Address and resolve customer concerns to minimize escalation.
• Take a proactive approach by keeping clients informed about their account status and presenting optimization or improvement plans, regardless of performance.
• Review and provide feedback on graphics & videos from the creative team.

Requirements

• 3+ Years of experience as a Client Success Specialist
• Basic Understanding of Digital Marketing (Advertising, Websites, Funnels, SEO, etc)
• Strong Written & Verbal Communication Skills
• Project Management & Organization
• Exceptional Customer Service & Relationship Building
• Problem-Solving Skills
• Highly Detail-Oriented
• Proven Client Management Experience
• Availability during our office hours of 9 AM - 6 PM (EST).

Benefits

• Competitive Pay Based on Experience
• Unlimited Paid Time Off (Holidays, Vacation, Sick Days)
• Ongoing Training & Development
• Regular Salary Increases
• Performance Bonuses
• Growth Potential as Company Expands
• Work Remotely for a US-Based Company

About Our Company

Right Customer is a leading digital growth & advertising agency helping entrepreneurs scale their businesses with paid advertising. Our agency is committed to maximizing ROI, and we have helped our clients profitably generate a combined $50,000,000 in the last three years. We specialize in strategic planning, paid advertising, customer acquisition, lead generation, and digital experience creation with websites.