Client Support Specialist

Job Description

Client Success Specialist

WBAL-TV, the NBC affiliate in Baltimore, MD is looking for a Client Success Specialist to assist the sales team. You will work with the sales team on processing advertising contracts, obtaining creative materials, generating support materials for sales team, and coordinating the scheduling and launch of advertising campaigns. You will report to Local Sales Manager. This career opportunity is a great way to get your foot in the door at a respected TV station and begin a career with Hearst Television, an industry-leading television station group.

Responsibilities

• Enter and maintain all national or local orders including electronic transfer and maintenance of all MediaLine/WOCentral orders to WideOrbit
• Help develop sales proposals, advertising packages and client presentations
• Create supportive marketing materials for sales department
• Communicate with our teams (sales, production, finance) and external clients on performance and delivery of campaigns
• Prepare proposals based on account executive direction
• Facilitate progress on several sales projects
• Work cooperatively with managers, co-workers and clients to deliver a high-level of service

Requirements

• Must have computer and software experience
• Proficient in Microsoft Excel (can maintain complex spreadsheets)
• Can deal with the stresses and pressures of time-sensitive projects associated with advertising sales
• Keen on learning new systems promptly and thoroughly
• Strong verbal and written communication skills are necessary
• Must be focused and organized
• Previous commercial television experience preferred
• Must take pride in work, respond to instruction well, thrive in a fast-paced environment, and perform at a high-level
• Related military experience will be considered

Diversity Statement

At Hearst Television we tell stories every day. Stories about people of all cultures, backgrounds, perspectives, and identities. That's why, behind the scenes, we believe in being an organization as diverse and varied as the audience we reach, ensuring that the content we create is more compassionate, and more representative of the communities we serve.

Benefits

Hearst's benefit programs are modern, flexible and designed to focus on you. As a Hearst employee, you and your spouse or partner or dependents would have access to the following benefits.

• Medical | Dental | Vision
• 401(k) matching
• Emotional Wellness Support
• Paid Time Off
• Paid Parental Leave
• LGBTQ+ Health Services
• Additional benefits to meet your and your family's needs

About Us

Hearst Television (HTV) owns and/or operates 35 television and two radio stations serving 27 media markets across 39 states reaching over 22 million U.S. television households. HTV is recognized as one of the industry's premier broadcasting companies and has been honored with numerous awards for distinguished journalism, industry innovation, and community service.