Client Support Specialist (Healthcare Facilities - B2B)

About the Role

Clipboard Health is looking for highly motivated customer-focused individuals to join our team as B2B Support Specialists (HCF Agents). This is not a traditional call center role —you will be the frontline account manager for our most valuable business clients: healthcare facilities (HCFs) . Your job is to proactively solve client issues prevent churn and ensure a seamless experience for our customers.

We don’t measure success by any 1-2 metric scores alone —we care about whether you truly solve problems and help our business customers succeed.

What You’ll Do

✅ Own and resolve customer issues end-to-end – Act as the primary support contact for healthcare facilities handling phone calls and emails with urgency and precision .
✅ Prevent churn & drive retention – Identify potential issues before they escalate and work closely with internal teams to retain customers .
✅ Engage in real-time problem-solving – Handle at least 30 calls and 15 email tickets daily ensuring that each customer interaction results in a real solution not just a quick fix .
✅ Work independently in a fast-paced environment – We seek self-starters who can think on their feet and don’t require micromanagement.

What We Look For

🚀 Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems .
🚀 Strong Communication Skills – Clear professional English (both spoken and written) is critical for success in this role.
🚀 Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.
🚀 High Accountability – We value people who hold themselves to high standards and consistently deliver results .

Who Can Apply?

📌 Experience Level: Open to candidates of all experience levels —what matters most is your ability to handle business customers professionally and solve problems effectively.
📌 Education: No specific degree required—we care about what you can do not just what’s on your résumé .

Why Join Clipboard Health?

✅ 100% Remote – Always. Work from anywhere in the world.
✅ Fast-Paced Startup Environment. Join a company that values curiosity independence and growth.
✅ A Hiring Process That Rewards Skills Not Just Experience. Every applicant gets a fair shot —our selection is based on real-world problem-solving ability not just credentials.

📌 Next Steps After Application:

• The application form also includes basic customer support skill-based questions . Getting any of these questions wrong will result in automatic rejection—these assess your ability to handle real client situations.
• If you pass the initial screening you will receive an email with case study instructions within 2-3 days .
• Check your spam folder! If you don’t see the email make sure it hasn’t been filtered.
  

System Requirements

To succeed in this role you must have:
✅ A reliable laptop/desktop (no Chromebooks or Linux OS).
✅ Minimum 20 Mbps wired internet connection .
✅ Wired headset for clear communication.
✅ A quiet distraction-free workspace .
✅ Stable power and internet connectivity .

Ready to Make an Impact? Apply Now! 🚀

If you're passionate about helping customers solving complex issues and working in a high-growth startup we’d love to hear from you!