Client Tech Specialist

POSITION SUMMARY

The Client Technologies Specialist is primarily responsible for IT Customer environment. The Client Technologies Specialist executes tasks to enhance and support the desktop environment, provides specialized IT services (e.g. high level meeting support, root-cause analysis, customer consulting), and provides IT facility related services (e.g. audio-visual environment, security systems, printers/copiers). The Client Technologies Specialist also provides on-site support for the Service Desk teams as needed.

POSITION ACCOUNTABILITIES (include %)

Participates in the Enterprise Service Desk Queue Process Executes the desktop services and standards (e.g. hardware/software, data locations, etc) Executes the deployment process and desktop image components Ensures that remote and on-site support issues are resolved to customers satisfaction Maintains software version control (application and system) Maintains License Management. Maintains client security settings (e.g. admin rights, software installs, etc) Maintains customer configuration options (e.g. screensavers, page layout views, etc) and incorporate into the BorgWarner Desktop image Maintains client asset inventory, disposal, and refresh plans

POSITION COMPETENCIES (10 most important)

Customer Focus Process Management

Informing Drive for Results

Listening Action Oriented

Priority Setting Dealing with Ambiguity

Problem Solving Functional/Technical Skills

INTERNAL CUSTOMERS/CONTACTS

Enterprise Level Service Areas

EXTERNAL CUSTOMERS/CONTACTS

Enterprise Level Service Areas

SUPERVISORY RESPONSIBILITY

None

EDUCATION/EXPERIENCE QUALIFICATIONS

• BA/BS Computer Science or related field
• 3+ years working in Information Technology

Knowledge

• ITIL
• Familiar with Project Management Methodologies/Processes
• Root-Cause Analysis

Skills and Abilities

• Excellent Written and Verbal Communication Skills
• Ability to multi-task
• Strong Process Orientation
• Excellent Customer Focus

The statements in this job description are intended to describe the general nature and level of work being performed. They are not intended as an exhaustive list of all responsibilities, duties and skills required. They may be supplemented as necessary.

EEO Statement

BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.

Internal Use Only: Salary

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