Client Tech Specialist, Senior

About us

BorgWarner is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market. We are a company of innovators and independent thinkers that brings together talented employees, meaningful work, and amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient world.

Our Culture

We believe health and safety of our employees are a top priority, we care about our local communities and the global environment. BorgWarner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration.

Career Opportunities

We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies and future vision. We offer a strong local presence and interesting global opportunities. Start your future with BorgWarner now!

Job purpose

BorgWarner is currently looking for a "dynamic, results driven" individual to join as a Client Technologies Specialist at our Noblesville Technical Center in Noblesville, IN. supporting our different sites.

Key responsibilities

A successful Client Technologies Specialist will:

• Participates in the Enterprise Service Desk Queue Process
• Executes the desktop services and standards (e.g. hardware/software, data locations, etc)
• Executes the deployment process and desktop image components
• Ensures that remote and on-site support issues are resolved to customers satisfaction
• Maintains software version control (application and system)
• Maintains License Management.
• Maintains client security settings (e.g. admin rights, software installs, etc)
• Maintains customer configuration options (e.g. screensavers, page layout views, etc) and incorporate into the BorgWarner Desktop image
• Maintains client asset inventory, disposal, and refresh plans

What we're looking for

The Client Technologies Specialist is primarily responsible for IT Customer environment.The Client Technologies Specialist executes tasks to enhance and support the desktop environment, provides specialized IT services (e.g. high level meeting support, root-cause analysis, customer consulting), and provides IT facility related services (e.g. audio-visual environment, security systems, network (LAN/Wi-Fi), printers/copiers).The Client Technologies Specialist also provides on-site support for the Service Desk teams as needed. Participate in Business Continuity and Disaster Recovery activities.

A successful Client Technologies Specialist will have:

Education /Experience Qualifications

• BA/BS Computer Science or related field
• 3+ years working in Information Technology
• ITIL
• Familiar with Project Management Methodologies/Processes
• Root-Cause Analysis

Preferred competencies:

• Customer Focus Process Management
• Informing Drive for Results
• Listening Action Oriented
• Priority Setting Dealing with Ambiguity
• Problem Solving Functional/Technical Skills

Establish good communication and working relationship with users and other sources of support and assistance such as:

• Plant Management Team and Staff
• Business Application Owners/Business Relationship Managers
• Infrastructure Service Teams
• Enterprise Level Service Areas

What we believe

• Inclusion-We value diversity in people, ideas, and experiences.
• Integrity- We believe in transparency, authenticity, and depend on each other to deliver what we promise.
• Excellence- We contribute to our developments by seeking knowledge and sharing information.
• Responsibility- We care about our local communities and the global environment.
• Collaboration- We are one BorgWarner.

Safety

This position will adhere to Global Star Safety Program, including safety rules, practices and training as outlined in the BorgWarner PTC Safety Policy Manual, which includes the use of equipment, protective devices, or clothing that the employer requires. This individual will work in manners that stress the importance of preventing accidents and illnesses. He/she must take every precaution reasonable in the given circumstance for the protection of themselves and coworkers. In addition, he/she is responsible for reporting all injuries and/or possible dangerous situations, incidents, or occurrences to the immediate supervisor.

Equal Employment Opportunity

BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.

Visa Sponsorship

BorgWarner does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work in the United States on a full-time basis.

No Unauthorized Referrals from Recruiters & Vendors

Please note that BorgWarner and any of its affiliated companies does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to BorgWarner will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.

Join the company that is creating solutions that support a cleaner, more energy-efficient world.

For more information about BorgWarner, please visit www.borgwarner.com

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