Clinical Change Management Manager, Medical Informatics, Hybrid (KY/IN Residents Only)

Manages and contributes to the support and development of HCIS implementation plans including change management, group facilitation, training, and customer service. Provides clear, effective communication to all levels of internal and external customers.

Key Accountabilities:

• Assists with the development of implementation plans for clinical information systems and proactively identifies and coordinates clinical change management programs.
  • Examples include (1) Process and workflow change that impacts clinical information systems, (2) Assists in the design and deployment of site specific training programs that impact clinical information systems, and (3) Maintenance of documentation that impacts use of clinical information systems and site specific policy/procedure change.
• Assists with prioritization of software enhancements (vendor dependent) and coordination of software configuration (internally dependent).
• Promotes system adoption and system utilization.
• Provides positive customer service to issue resolution and/or assists in assuring issue is directed to appropriate resource.
• Provides timely follow-up to corrections of any identified deficiencies.
• Evaluates changes to the system and report requests for standardization, appropriateness, and impact.
• Monitors and communicates status of system change and report request.
• Leads site specific user group meetings to foster the growth and optimum utilization of the clinical information systems.
• Ensures site specific user group understands and follows standardization principles and guidelines.
• Ensures all super users are properly trained on the clinical information systems and performs their mentor role with each work area as assigned.

**This position has the opportunity to be a hybrid position. You will be asked to complete training at a Norton Healthcare facility and must be able to come in for business purposes. Employees in this role must reside in Kentucky or Indiana**

Required:

• Three years in a clinical setting
• Bachelor Degree
• Registered Nurse (KY)