Clinical Operations Project Manager

About NYC Health + Hospitals MetroPlusHealthprovides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealthnetwork includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlusHealthhas been committed to building strong relationships with its members and providers. Position Overview Empower. Unite. Care. MetroPlusHealthis committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day. The Clinical Operations Project Manager is responsible for leading and managing the administrative and operational components of a large-scale systems implementation within the Medical Management division. This role ensures that clinical programs—such as utilization management, care management, and quality management—are transitioned efficiently, on time, and in compliance with regulatory requirements. The Clinical Operations Project Manager will oversee project planning, documentation, stakeholder coordination, and resource alignment to support successful implementation and integration of new systems and workflows. Job Description • Lead the development, maintenance, and alignment of project documentation, trackers, and implementation plans across clinical operations. • Manage a comprehensive inventory of deliverables across testing, training, technical, implementation, and change request workstreams. • Coordinate and facilitate meetings with internal teams, vendors, and stakeholders; prepare agendas, document meeting outcomes, and ensure timely follow-up on action items. • Monitor project milestones and timelines; proactively identify risks, escalate issues, and collaborate with teams to resolve blockers. • Oversee Jira ticket management, including creation, updates, and triaging to appropriate stakeholders. • Support strategic resource planning and allocation to ensure optimal team performance and project continuity. • Collaborate with cross-functional departments including IT, Compliance, Provider Network Operations, and Claims to ensure seamless integration of systems and workflows. • Provide regular project status updates and reports to leadership and stakeholders. • Perform other project-related duties as assigned. Minimum Qualifications • Bachelor’s degree in Healthcare Administration, Public Health, Business, Project Management, or a related field; and • 4 years of experience in project management, preferably within a health insurance, managed care, or clinical operations environment; or • A satisfactory equivalent combination of education, training, and experience. • Proficiency in Microsoft Office Suite and project management tools (e.g., Smartsheet, SharePoint, Jira, Asana, or similar). Professional Competencies: • Integrity and Trust • Customer Focus • Functional/Technical skills • Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. • Excellent organizational, analytical, and problem-solving skills. • Detail-oriented with a proactive and collaborative approach to project execution.