Cloud Compute Engineer (USA Support)

Introduction
The IBM Cloud team supports clients who deliver mission critical processes and leverage the latest innovations in the Cloud catalogue. The team supports a combination of Public Hybrid and Multicloud clients who are utilizing the flexibility of IBM Cloud to build and run their business anywhere. IBM Cloud allows deployment on multiple clouds (IBM AWS Azure or Google) and systems (IBM Z® IBM Power® or x86). Public cloud with industry-specific requirements and Watsonx.

At IBM Bulgaria we make sure that the world continues to operate driven by our latest and greatest technologies such as System Z Storage Power AIX and many other solutions. In our Client Innovation Center Sofia the people have the chance to collaborate with the whole world and clients from every corner of it. We already have experts in development DevOps QA and Support Engineers. We also have opportunities in more client-oriented roles such as Emergency Response Managers Technical Escalation Managers and many Project management roles.

Your Role and Responsibilities

Key responsibilities:

• Diagnose and troubleshoot issues reported by IBM Cloud customers.
• Drive effective communication with customers and partners via phone chat and case regarding technical issues.
• Document and track customer cases from start to finish ensuring customer expectations are properly managed and that technical issues are resolved to the customer’s satisfaction.
• Engage with engineering operations and management to diagnose and resolve critical issues.
• Utilize acquired knowledge to suggest edit and write in-depth Knowledge Base articles.

GCLD24
GCLD24
GCLD24

Required Technical and Professional Expertise

• In-depth understanding of the cloud computing industry with a focus around compute and infrastructure services and VMWare/virtualization products.
• Demonstrated track record of working directly with customers.
• Strong ability of troubleshooting complex issues using problem determination best practices.
• Fluency in English (both verbal and written)
• Expert level industry and vendor certifications related to infrastructure offerings.
• Expertise and hand-on experience in Virtualization products VMware products.
• Expertise in Provisioning Web servers Web hosting control panels System administration Hardware Security Modules.

Preferred Technical and Professional Expertise

• Knowledge of Operating System Principals and Server Administration Principals.