Cloud Platform Support (DevOps) Specialist

We are seeking a motivated Cloud Platform Support (DevOps) Specialist to join our team in Eindhoven, Netherlands.
As a Cloud Platform Support Specialist, you will focus on monitoring cloud environments, diagnosing issues, and implementing proactive strategies to achieve high availability and top-notch performance. Your collaboration with development teams will be crucial as you work together to customize and enhance cloud solutions, pushing the boundaries of innovation and functionality.
This opportunity is ideal for a tech enthusiast who thrives in problem-solving and is dedicated to providing excellent client service.

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Responsibilities

• Design, develop and implement software solutions that enhance the stability, scalability, availability and performance of development environments
• Provide daily support to clients at a 2nd line level to ensure increased satisfaction
• Participate in on-call rotation and serve as an escalation contact for incident resolution
• Use your affinity and experience in problem-solving to address incidents impacting client experience and develop solutions and automations to prevent future occurrences
• Coach and guide team members in their tasks and responsibilities
• Develop and maintain tooling and scripts that automate repetitive tasks
• Proactively manage issues, monitor user experiences and identify opportunities for automated issue remediation
• Focus on creating structural solutions rather than temporary workarounds
• Develop integrations between various applications and cloud-based services
• Take full ownership of one or more services, making decisions that benefit both the business and clients
• Implement effective monitoring systems to track system health and behavior and respond promptly to outages

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• Bachelor's or Master's degree in Software Engineering, Computer Science or a related field
• Minimum 8 years of relevant experience
• Proven experience in coaching and guiding team members
• Familiarity with Site Reliability Engineering
• Proficiency in programming languages such as Python and Ruby
• Experience with logging infrastructure and tools like Splunk and Zabbix
• Experience with Infrastructure as Code tools including Ansible, Puppet and Terraform
• Experience in maintaining and scaling systems using Kubernetes
• Knowledge of networking, storage and Linux administration
• Experience working in a true Agile DevOps environment
• Proven experience in building and maintaining CI/CD pipelines

• 26 paid holiday days
• Pension plan scheme
• EPAM Employee Stock Purchase Plan (ESPP)
• Commuting to work - costs reimbursement
• Laptop + corporate simcard + corporate mobile device (subject to certain eligibility requirements)
• Employee Assistance Program
• Corporate Programs including Employee Referral Program with rewards
• Learning and development opportunities including in-house training and coaching, professional certifications, over 22,000 courses on LinkedIn Learning Solutions and much more
• *All benefits and perks are subject to certain eligibility requirements