COE Specialist I - Japanese Bilingual

#Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but an outstanding individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About the Team

Community Operations is the heart and soul of our #BuildWithHeart approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it's an organisation that touches every part of Uber!

About the Role

You will be at the forefront of rebuilding Uber to be a brand not only known for its outstanding product, but for its awesome customer service. You will deliver only the best customer service for riders and partner-drivers globally across multiple support platforms: email, live chat, instant messaging, and phone.

Your Impact in Role:

• Communicate effectively and throughly in Japanese Business language and English conversational skills to assist and support their audience
• Provide high quality virtual customer support through ticket systems (chat and email) and possibly phone
• Ensure low to medium complexity customer issues are resolved using procedures
• Ensure high customer satisfaction and demonstrate empathy while solving customer concerns
• Fluent in Japanese (Oral, Reading & Written)
• Preferred: Native Speaker, JLPT N1, N2 Certifications

The Experience You'll Bring:

• Work experience in high energy, productive environment
• Excellence in both written, and spoken Japanese and English
• Exceptional comprehension and writing skills for both Japanese and English
• High proficiency using computers (typing, quickly navigating between various tools) and software
• Excellent problem-solving skills, ability to connect effectively what users are asking for with answers to their true issues
• Passion for creating support experiences that exceed users' expectations
• Willingness to work in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
• To be an Uber evangelist - you care passionately about the product and getting others excited to ride and partner with Uber
• A willingness to work on different shifts, totaling 40 hours per week, with the possibility of working holidays, and even weekends at times, depends when the business needs you.
• Willing to be moved from time to time to other projects and accounts or where the business needs them
• Flexible and adaptable to change

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [email protected].