Collections Analyst - Media

Nextdoor is where you connect to the neighborhoods that matter to you so you can belong. Our purpose is to cultivate a kinder world where everyone has a neighborhood they can rely on.

Neighbors around the world turn to Nextdoor daily to receive trusted information, give and get help, get things done, and build real-world connections with those nearby — neighbors, businesses, and public services. Today, neighbors rely on Nextdoor in more than 305,000 neighborhoods across 11 countries.

At Nextdoor, the Finance organization is made up of highly motivated, high performing individuals who are continually looking to find efficiencies through process improvement and automation. We work hard but also know how to have fun and work cohesively as a team. We enjoy partnering cross functionally and strive to be exceptional business partners.  

At Nextdoor, we offer a warm and inclusive work environment that embraces a hybrid employment experience, providing a flexible experience for our valued employees.

Reporting to the Senior Accounts Receivable Manager, the Collections Analyst will be responsible for owning our accounts receivable aging, collecting from past due accounts and partnering with Sales and Account Management to improve our DSO.  You will recommend best practices and process improvements as well as participate in system integrations. The successful candidate is an experienced credit and collections subject matter expert, as well as a hands-on, driven individual willing to roll up their sleeves to get the job done. The role requires that you be knowledgeable in digital advertising/ad agency billing & collection processes and nuances. This position offers the opportunity to support a business that is growing in scale and complexity. You will have an opportunity to work cross-functionally with an experienced and dynamic team who is looking to support your career development. 

You should be excited to show up every day with a team player mentality and help in whatever capacity is needed, however your core job responsibilities will include the following:  

• Own the collections process, and partner with customers and account managers to ensure payments are received in a timely manner, with an emphasis on resolving past due accounts and billing disputes timely and efficiently
• Develop and maintain a weekly collections plan targeting high-dollar and significantly delinquent (> 60 day) account balances
• Daily collection/resolution calls and email correspondence to ensure timely collection of open balances
• Apply payments timely and accurately against outstanding invoices
• Review and investigate the detailed level of customer accounts, including invoices/credits/payments via account reconciliation
• Resolve client discrepancies and short payments
• Document all collections outreach and payment status related to customer interaction 
• Engage and build relationships with external customers, particularly ad agencies 
• Generate and prepare AR reports, aging, DSO, and analyses as required  
• Handle all incoming credit term requests and make recommendations to the A/R Manager, serving as the main liaison
• Identify potential default risks and outline the proper course of action.  This includes monitoring high risk credits, establishing payment negotiations, and managing the end-to-end collections process alongside the A/R Manager
• Escalate at risk customers to management and work with Sales org to help resolve 
• Work and maintain relationship with third party collections agency 
• Assist in implementing a credit monitoring process, which will include integrating third party data sources/APIs/tools and provide recommendations on best practices 
• Identify key issues that impact the collections process and work in collaboration with sales and account management to resolve upstream 
• Assist the Accounts Receivable team in improving and documenting our internal collections processes and policies
• Engage in special projects and serve as collections subject matter expert to drive system or process enhancements
• Help manage Vendor Form requests for new customer onboarding
• Respond to client inquiries via email 
• Maintain customer contact information in Workday
• Assist in Billing processes as needed
• Participate in in-person Nextdoor events, trainings, off-sites, volunteer days, and other team building exercises
• Build in-person relationships with team members and contribute to the KIND culture that Nextdoor values

You are hardworking, detail oriented and demonstrate both a strong sense of ownership and demonstrate good judgment. You are a self starter, confident and take initiative. You are flexible and thrive in dynamic environments. You have an innate curiosity about our business and cross-functional processes and systems.  You possess a strong collaborative approach and are able to build effective relationships with colleagues across all areas of the organization. You have strong organizational and communication skills and are able to prioritize and communicate activities and findings both in written and verbal form to individuals, and management. And most importantly, you have a customer service mindset and enjoy interacting with internal and external business partners. 

• Minimum 4-5 years hands-on experience in credit and collections 
• Bachelor’s Degree in Accounting or Finance preferred
• Experience working in internet/digital advertising industry required 
• Experience working with Business Credit Bureaus (e.g. Dun & Bradstreet) and an understanding of how they assess creditworthiness
• Excellent knowledge of concepts, practices and procedures related to collections, credit bankruptcy regulations and credit information
• Strong knowledge of Excel and Google docs
• Working knowledge of ERP and Customer management systems, Workday and SFDC a plus 
• Demonstrated ability to manage and resolve collections disputes in a professional manner
• Detail and goal oriented
• Excellent verbal and written communication skills and customer service skills required
• Proven ability to work across many departments and time zones (some international) with varying levels of staff and management to solve problems and achieve results 
• Highly detail-oriented with excellent time management, prioritization and organizational skills
• Strong analytical and problem solving skills, with sensible business and relationship judgment
• Assertive self-starter and quick learner with the ability to work independently and as a team member when needed to drive team goals
• Efficient, self-motivated with the ability to follow through 
• Ability to handle multiple projects simultaneously in a fast-paced, high-growth environment
• A strong passion for Nextdoor’s mission 

Compensation, benefits, perks, and recognition programs at Nextdoor come together to create one overall rewards package.

The starting salary for this role is expected to range from $111,000 to $141,000 on an annualized basis, or potentially greater in the event that your 'level' of proficiency exceeds the level expected for the role. Compensation may also vary by geography.

We also expect to award a meaningful equity grant for this role. With equal quarterly vesting, your first vest date would be within the first 3 months of your start date.

Overall, total compensation will vary depending on your relevant skills, experience, and qualifications.

We have you covered! Nextdoor employees can choose between a variety of great health plans. We cover 100% of your personal monthly premium for health, dental, and vision – and provide a OneMedical membership for concierge care.

At Nextdoor, we empower our employees to build stronger local communities. To create a platform where all feel welcome, we want our workforce to reflect the diversity of the neighbors we seek to serve. We encourage everyone interested in our purpose to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other trait that unfairly targets a group of people. In accordance with the San Francisco Fair Chance Ordinance, we always consider qualified applicants with arrest and conviction records.

For information about our collection and use of applicants’ personal information, please see Nextdoor's Personnel Privacy Notice, found here.