Collector II

About Working at Commerce

Wouldn't it be great to build your career at a bank that's known for helping people with their financial challenges? That's exactly what you'd be doing when you join the team at Commerce Bank. We're looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You'd be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.

No wonder we've been an industry leader for over 155 years and have developed a reputation as a great place to work in the financial services world. If you'd like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We're always looking for the best and brightest.

About This Job

The Collector II contributes to the Bank's ongoing goal of maintaining low delinquency and low gross losses on current Bankcard/installment loan accounts. The Collector Il is a critical position in the bank that is responsible for helping customers understand their financial obligations and helping to prevent or limit potential losses to the bank. You'll be responsible for consumer and corporate credit cards, secured and unsecured loans, and real estate open and closed-ended loans. This is a very important position that can have a huge impact on the Bank's bottom line. You'll need to be a helpful, clear communicator who is empathetic to our customers yet firm in making sure they live up to their obligations. This is a fast paced job so you'll need to able to perform in an independent, resourceful manner and show a high degree of problem-solving skill.

Essential Functions

• Collect on moderate-risk accounts to minimize the Bank's 30+ delinquency rate. According to business need, may be assigned varying levels of collections
• Perform skip tracing as required by account
• Quickly identify irregularities in spending, possible identity theft, or fraud, etc.
• Generate and send various customer facing communication regarding account activity
• Assist the consumer in a professional and empathetic manner to interpret their financial situation, reason for delinquency, and provide guidance to limit loss to the bank
• Negotiate repayment options by asking questions and offering applicable solutions
• Handle incoming and outgoing calls to customers with current and past due accounts, and leave messages as necessary
• Provide proper documentation and account maintenance while maintaining and acceptable level of quality assurance and productivity
• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Basic understanding of Debt Settlement and Consumer Credit Counseling programs
• Basic understanding of collection management software, such as TSYS, SHAW, DM9, etc.
• Familiarity with force-placed insurance, including secured loans
• Familiarity with inbound/outbound/blended dialing environment
• Ability to prioritize collection effort and expense based on balance, loan type, etc.
• Excellent customer service skills
• Ability to maintain a high degree of confidentiality
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Basic level proficiency with Microsoft Word, Excel and Outlook

Education & Experience

• High School Diploma or equivalent combination of education and experience required. Associate's degree in Business Administration preferred.
• 2+ years customer service experience required
• 1+ year collections experience required

{Adjust language as appropriate for job posting. If significant changes are made or essential functions, KSA's, education/experience are removed/added, send changes to compensation to determine if core job description should be updated and if the changes impact FLSA classification or hiring range.}

Location: 811 Main St, Kansas City, Missouri 64105

Time Type:
Full time