Commercial Plumbing Service Manager

The Service Manager is an operational supervisor who leads plumbers and plumbing apprentices who install, repair, service and maintain commercial and multi-family plumbing systems for light/heavy commercial customers such as restaurants, hospitals, high rise residential and retail stores. This role reports to the Director of Operations Essential Duties and Responsibilities: Routinely works directly with service and install plumbers and apprentices, dispatch, billing and other personnel to insure customer satisfaction. Works directly with customers, vendors and suppliers to ensure accurate communication of job or project management and requirements. Recruits, hires, trains, motivates and develops field technicians. Provides technical support for plumbing technicians to meet service demands and customer expectations. Identifies training needs of staff and facilitates delivery of regular training programs to ensure that plumbing technicians are properly trained on the latest service techniques and safety procedures for equipment and general working conditions. Review technicians work, techniques, and safety requirements to ensure quality meets established standards and makes recommendations to improve. Conduct performance appraisals and goal setting with technicians. Verify compliance training is completed by all plumbing technicians. Review work orders, invoices and time reports for accuracy and work to assist collections personnel to maintain minimal accounts receivables. Job Type: Full-time Pay: $85,000.00 - $100,000.00 per year Benefits: • Referral program Compensation Package: • Profit sharing Schedule: • 8 hour shift • Monday to Friday License/Certification: • Plumbing License (Required) Work Location: In person