Communication Dispatcher I

Job Description

Tewksbury Hospital under the Department of Public Health (DPH) is currently hiring for the position of Communication Dispatcher I, at its 370 bed Joint Commission accredited hospital. The hospital provides comprehensive treatment, care, and comfort to adults with medical and/or mental illnesses.

Please Note: This position works 40 hours weekly and is on the 2nd shift from 2:30pm - 10:30pm with Sunday and Monday off.

Duties and Responsibilities (these duties are a general summary and not all inclusive):



• Operates Cisco Switchboard and Cisco Software on computer and makes P.A. System announcements.

• Transmits and receives messages from a radio communications base station. Coordinates all radio communications to fixed stations, mobile, and fixed units during emergency situations.

• Contacts sources of aid during emergency situations including severe weather conditions.

• Operates and trains required personnel on various communications equipment including voice terminals, power failure phones, alphamate/numeric beepers, in-house pagers, cellular

phones, and TDD devices. Monitors alarms systems for Fires, Code Blues, Code Grays, Code Yellows, Pharmacy, Blood Bank, Oxygen, Sump Pump, Water Tank, temperature alarms, and door alarms.

• Checks and tests operating conditions of all communications equipment previously mentioned as well as elevator phones, speaker testing and ring down lines. Reports malfunctions and calls for repair. Maintains a detailed, accurate shift log.

• Required to remain on duty until relief personnel comes in to work.

Required Qualifications:



• Effective communication skills and exhibited ability to establish and maintain positive and harmonious working relationships.

• Talent for maintaining a calm manner in stressful and emergency situations.

• Skilled in making decisions and acting quickly in dangerous or emergency situations.

• Capacity to exercise discretion in handling confidential information and skilled in maintaining accurate records.

About Tewksbury Hospital:

Tewksbury Hospital offers a broad range of services including a physician on site at all times, around-the-clock nursing care, rehabilitation services including physical therapy, occupational therapy, and speech therapy, psychology services, social services, nutritional services, and an on-site dialysis clinic.

Learn more about our important work: https://www.mass.gov/locations/tewksbury-hospital

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

For questions about this requisition, please contact Employment and Staffing at 1-800-410-4122.

For technical issues regarding MassCareers access and navigation, please contact Mass HR at 617-979-8500.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements: None

Special Requirements:
After appointment, appointees must obtain a valid Restricted Radiotelephone Operator's permit issued by the Federal Communications Commission.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

Title 101 CMR 23.00 ("Regulation") requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.