Communications Manager (Hybrid)

JOB SUMMARY The Communications Manager will help foster effective communications and engagement among frontline caregivers and hospital staff across our flagship hospital, Baylor University Medical Center. Reporting to the System’s Director of Corporate Communications, this role will be primarily responsible for crafting and executing a multi-pronged employee engagement and internal communications strategy for hospital so that employees are informed and aligned to the System’s Mission, Vision and Strategy. The role will also work collaboratively with team members across the Marketing & Communications department and serve as the liaison for additional internal communications needs for our hospital in Waxahachie, which is also in the DFW – Central Region. ESSENTIAL FUNCTIONS OF THE ROLE Oversees all internal communications for BUMC, with some support for BSW – Waxahachie, to ensure alignment on employee communications. This includes, but is not limited to: • All-staff/physician communications • Leadership communications • Board communications • BSWconnect stories • Townhall coordination • Hospital newsletters • Implementation of new communications strategies (i.e. Viva Engage) • Video creation Charged with curating and developing a multi-pronged employee engagement plan, utilizing best practices from highly engaged workforces and culture-driven companies. Serves as communications liaison for BUMC with some support for BSW – Waxahachie, and supports local facility leaders (Presidents, CNOs, HRVPs, CMOs, COOs) on communications and engagement strategy development. Monitors employee feedback, engagement surveys and sentiment to continually improve and enhance communications at the local level. Assists in crisis communications efforts, working closely with System team members and hospital leadership to maintain transparency and effective communication during a crisis. Embedded with hospital leadership team to consult on internal communication tactics and on-site to support corporate-driven events as well as local initiatives/events. Optional: Serves as a member of the hospital’s Diversity, Equity and Inclusion council to support internal communications. Advises senior leadership on communication approaches that enhance the hospital’s reputation, promotes its brand and aligns employees with strategic initiatives. QUALIFICATIONS 5+ years of internal communications experience, preferably with a focus in healthcare communications and working with hospital executives. Creative and motivated self-starter. High-accountability work ethic and attention to detail. Strong writer and storyteller. Graphic design and PowerPoint creation capabilities a plus. Aligns internal messaging with strategic direction and voice of the System. Strategic thinking and understanding of employee communication programs, engagement tactics and culture-driving initiatives. Ability to work independently and manage projects with medium oversight. Ability to build relationships and work collaboratively with team members at all levels of the hospital and organization. Proficiency in common workplace applications, including Microsoft Word, PowerPoint and other web and email applications, as well as SharePoint, video applications and more. Demonstrated ability to handle sensitive and confidential information. The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer servicedelivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Baylor Scott & White Health. QUALIFICATIONS • EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification • EXPERIENCE - 5 Years of Experience