Community & Customer Marketer (Viator)

About Bókun:

Bókun a subsidiary of Tripadvisor is a rapidly growing travel technology company that offers cutting-edge solutions to the Tours and Experiences industry. Our comprehensive suite of tools enables Tour Operators Travel agencies and OTAs to streamline their operations and expand their reach. At Bókun we are committed to delivering innovative solutions that empower our users to grow their businesses and enhance customer experiences.

Position Overview:

Bókun is seeking a passionate and results-oriented Community & Customer Marketer to join our team. The ideal candidate will focus on building and nurturing a vibrant community around the Bókun brand both online and offline to drive customer success engagement and referrals.

Key Responsibilities: Build a Bókun Community: You'll develop and implement strategies to create a space where tour and attraction businesses can learn network and grow.

Drive Customer Success: You'll design and execute programs (webinars newsletters social content) to educate and engage new customers.

Fuel Growth Through Referrals: Our referral program shows promise but we need to take it further. You'll collaborate with product to enhance brand and product affinity driving a significant increase in customer referrals.

Social Media Champion: You'll develop and implement a content strategy to increase reach engagement and ultimately drive qualified leads.

Multi-faceted Marketing Expertise: You'll collaborate with marketing sales and product teams to integrate community initiatives into broader campaigns. Additionally you'll seek to leverage Tripadvisor's resources for co-marketing opportunities.

Stay Ahead of the Curve: You'll proactively identify new trends and opportunities to enhance customer engagement and loyalty.

The Ideal Candidate:

• Proven track record of building and nurturing online communities.

• Deep understanding of how community engagement impacts customer satisfaction and business goals.

• Experience with social media marketing strategies and best practices.

• A minimum of 2 years of experience in community/customer marketing or a related field.

• Excellent project management and organizational skills.

• Can effectively prioritize tasks and adjust strategies based on community feedback and needs.

• Proactively identifies challenges improves processes and challenges the status quo.

• Has a keen interest in travel and technology.

• A passion for travel and technology.

What We Offer:

• Competitive salary with performance-based incentives.

• Comprehensive benefits package including health dental and vision insurance.

• Generous vacation and paid time off policy.

• Opportunities for professional growth and development within a rapidly expanding organisation.

• Collaborative and supportive work environment with a team of dedicated professionals.

• The chance to make a real impact in the travel and tourism industry.

Application:

At Bókun we value diversity creativity and collaboration. If you are ready to join us on our mission to transform the tours and activities industry and possess the skills and experience required for this role we encourage you to apply now.

How to Apply:

To apply please submit your resume and a cover letter detailing your relevant experience and qualifications for this role. Additionally please provide any examples of successful digital marketing campaigns or projects you've managed in the past. Send your application to [Include Application Email/Link].

Perks of Working at Viator

• Competitive compensation packages (routinely benchmarked against the latest industry data) including base salary and annual bonuses

• “Work your way” with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team with the option to join on-site as often as you’d like.

• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.

• Donation matching. Give back? Give more! We match qualifying charitable donations annually.

• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.

• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel wellness or whatever suits you.

• Travel perks. We believe that travel is employee development so we provide discounts and more.

• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.

• Health benefits. We offer great coverage and competitive premiums.

Our Values

• We aspire to lead. Tap into your talent ambition and knowledge to bring us – and you – to new heights.

• We’re relentlessly curious. We push beyond the usual the known the “that’s just how it’s done.”

• We’re better together. We learn from accept respect support and value one another– and are creating something remarkable in the process.

• We serve our customers always. We listen question respond and strive for wow moments.

• We strive for better not perfect. We won’t get it right the first time – or every time. We’ll provide a safe environment in which to make mistakes iterate improve and grow.

• Our workplace is for everyone as is our people powered platform. At Tripadvisor we want you to bring your unique identities abilities and experiences so we can collectively revolutionize travel and together find the good out there.

If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability please reach out to your individual recruiter or send an email to [email protected] and let us know the nature of your request.  Please include the job requisition number in your message.

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