Community Manager, Global Publishing, Diablo Franchise

Job Title:

Community Manager, Global Publishing, Diablo Franchise

Requisition ID:

R018532

Job Description:

Blizzard is looking for a player-centric community manager to develop and grow the Diablo community. The ideal candidate has a deep and intrinsic understanding of how communications, content, social media, dank memes, influencer relationships intersect with each other, and is adept at crafting community plans that cohesively bring all these elements together. They are a tireless advocate for the voice of the player, with the ability to analyze community discussions, constantly seeking to build bridges, trust, and foster constructive dialogue with the community.

Covid-19 Hiring Update:

We've transitioned to a work-from-home model, and we're continuing to interview and hire during this time. This role is expected to begin as a remote position. We understand each person's circumstances may be unique and will work with you to explore possible interim options. This role is anticipated to be assigned to work on-site at an Activision Blizzard office. However, we understand each person's circumstances may be unique and will work with you to explore possible interim options

Remote eligible:

This role is anticipated to be a hybrid work position, with some work on-site and some work-from-home. The potential home studio for this role is Albany, NY or Irvine, CA. However, we understand each person's circumstances may be unique and will work with you to explore other possible options, including remote work arrangements.

Responsibilities

• Track, analyze and report on content and program performance data to drive continuous improvement, optimization, and innovation
• Contribute to content strategy and player-facing communications, including active engagement on community channels and reactive messaging
• Create compelling product communications such as blogs, patch notes, presentations and more
• Develop and execute key community initiatives including contests, live events, content partnerships, and influencer/creator integrations and more
• Manage editorial content calendars and milestones, delivering content to cross-functional and regional teams
• Help support creator strategy including identifying potential new creators while supporting and building long-term relationships with existing partners
• Establishing player feedback loops with players and dev teams, providing meaningful reporting on community sentiment, concerns, and suggestions

Requirements

• 3+ years of experience building communities, community listening and reporting, collaborating with partners, managing talent, and supporting live events in a related field or on major consumer brands;
• 3+ years of familiarity with Diablo franchise titles and ARPG's through the understanding of game mechanics, community channels, and content creators.
• 3+ years of experience working with product and brand communications and copywriting
• 3+ years of experience and in-depth knowledge of current community and content distribution channels, and the role they play in community and publishing strategy
• 3+ years of experience working with 3rd party gaming communities and content creators
• Highly organized, proactive self-starter, with demonstrated ability to plan and self-manage concurrent content pipelines and programs
• Ability to think on your feet, multi-task like a champ, and think both strategically and creatively

Pluses

• Bachelor's Degree in communication, marketing, or relevant job experience
• Project management training and experience
• Proficiency with Confluence, JIRA, Sharepoint, Sprinklr, Wrike
• A passionate gamer possess-ing ample experience with Blizzard games
• Existing strong personal network within Blizzard's communities
• Experience with mobile game communities and mobile gaming in general

Blizzard Entertainment is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.

Blizzard Entertainment is a global company committed to growing our employees along with the business. We offer generous benefits and perks with an eye on providing true work / life balance. We've worked hard to foster an intensely collaborative and creative environment, a diverse and inclusive employee culture, and training and opportunity for professional growth. Our people are everything. Our core values are real, and our mission has never changed. We are dedicated to creating the most epic entertainment experiences.

EEO Statement

a. "We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics."

Disability Accommodations Request Statement

a. "We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to [email protected] General employment questions cannot be accepted or processed here. Thank you for your interest."

DEI

a. "We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply."

Rewards

We provide a suite of benefits that promote physical, emotional and financial well-being for 'Every World' - we've got our employees covered! Subject to eligibility requirements, the Company offers comprehensive benefits including:

• Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;
• 401(k) with Company match, tuition reimbursement, charitable donation matching;
• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;
• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;
• If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.

Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company. You can learn more by visiting https://www.benefitsforeveryworld.com/.

In the U.S., the standard base pay range for this role is $64,640.00 - $119,520.00 Annual. This base pay range is for the U.S. and is not applicable to locations outside of the U.S. Actual amounts will vary depending on experience, performance and location. In addition to a competitive base pay, employees in this role may be eligible for incentive compensation. Incentive compensation is not guaranteed.