Community Manager, Global Publishing, Diablo Franchise

Job Title:
Community Manager, Global Publishing, Diablo Franchise

Requisition ID:
R018532

Job Description:

Blizzard is looking for a player-centric senior community professional to develop and grow the Diablo community. The ideal candidate has a deep and intrinsic understanding of how communications, content, social media, dank memes, and influencer relationships intersect with each other, and is adept at crafting community plans that cohesively bring all these elements together. They are a dedicated advocate for the voice of the player, constantly seeking to build bridges, trust, and champion constructive dialogue with the community.

Covid-19 Hiring Update: We've transitioned to a work-from-home model, and we're continuing to interview and hire during this time. This role is expected to begin as a remote position. We understand each person's circumstances may be unique and will work with you to explore possible interim options. This role is anticipated to be assigned to work on-site at an Activision Blizzard office. However, we understand each person's circumstances may be unique and will work with you to explore possible interim options

Responsibilities

• Add to content strategy and player-facing communications, including active engagement on community channels and reactive messaging
• Create compelling product communications such as blogs, patch notes, presentations and more
• Develop and implement key community initiatives including contests, live events, content partnerships, and influencer/creator integrations and more
• Run content calendars and achievements, delivering content to cross-functional and regional teams
• Help support creator strategy including identifying potential new creators while supporting and building long-term relationships with existing partners
• Establishing player feedback loops with players and dev teams, providing meaningful reporting on community sentiment, concerns, and suggestions
• Track, analyze and report on content and program performance data to drive continuous improvement, optimization, and innovation

Requirements

• High School Diploma, or GED equivalent, and 3+ years of relevant Community Manager experience
• 1 -2 years of experience building communities, collaborating with partners, managing talent, and supporting live events in a related field or on major consumer brands
• 1 -2 years of experience and understanding of game mechanics, community channels, and content creators. (Familiarity with Diablo franchise titles and ARPG's)
• 1 -2 years of knowledge and history of exemplary product and brand communications and copywriting
• 1 -2 years of experience and in-depth knowledge of current community and content distribution channels, and the role they play in community and publishing strategy
• 1 -2 years of experience working with 3rd party gaming communities and content creators
• 1 -2 years of experience of multi-tasking, and thinking both strategically and creatively
• Highly organized, proactive self-starter, with proven track record to plan and self-manage concurrent content pipelines and programs
• Loves a good meme

Pluses

• Bachelors Degree in communication, marketing, or relevant job experience
• Project management training and experience (Gaming, or Entertainment Industry)
• Proficiency with Confluence, JIRA, Sharepoint, Sprinklr, Wrike
• A passionate gamer possess-ing ample experience with Blizzard games
• Existing strong personal network within Blizzard's communities
• Experience with mobile game communities and mobile gaming in general
• Video publishing and/or graphic design experience

Required Application Materials

• Resume
• Cover Letter which should include:
• Why you are interested in working at Blizzard
• What games you are currently playing
• Examples of written work and/or past community programs they are proud of

**Only submittals with the above three materials will be considered.

Blizzard Entertainment is an Equal Opportunity Employer. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.

Blizzard Entertainment is a global company committed to growing our employees along with the business. We offer generous benefits and perks with an eye on providing true work/ life balance. We've worked hard to champion an intensely collaborative and creative environment, a diverse and inclusive employee culture, and training and opportunity for professional growth. Our people are everything. Our core values are real, and our mission has never changed. We are dedicated to creating the most epic entertainment experiences.

"We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to [email protected] General employment questions cannot be accepted or processed here. Thank you for your interest.

The inbox will be monitored by Spencer Noack from the People Experience team.

We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.