Community Manager - Superuser Programs & Regional Events (d/f/m)

Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our growing team of 1,800+ Personios across Europe and the US are building user-friendly products that delight our 14,000+ customers and their 1.5 million employees. Ready to make an impact from day one?

The Role: How you'll make an impact at Personio

This role will be office based (hybrid) in Munich.

Our Customer Experience team thrives on collaboration, working closely with teams across Personio to ensure that customer voices are at the heart of everything we do. We are dedicated to understanding and advocating for our customers, using data-driven insights to shape our customer experience strategies and influence what we build.

We’re seeking a passionate Community Manager (d/f/m) to focus on growing and sustaining superuser groups and regional in-person events. You will empower community champions, create low-overhead engagement opportunities, and drive initiatives that strengthen our community’s regional and global presence as well as help drive key business and community goals. 

Role Responsibilities: What you'll do

• Nurture and expand the DACH superuser group, fostering member engagement and advocacy.

• Establish a global superuser program to connect and celebrate highly active members.

• Identify and empower community champions to lead regional groups and events.

• Equip superusers with the skills and incentives to drive peer support for other members, and to lead and mentor other customers who are activating or adopting Personio’s products.

• Plan and support in-person regional events, ensuring consistency and quality across regions.

• Collaborate with internal teams to create scalable resources for superusers and event organizers.

• Track and analyse the performance of superuser and regional engagement initiatives.

• Track and analyse the performance of business and community impacting engagement initiatives.

Role Requirements: What you need to succeed

• 4+ years of online community building experience

• Demonstrated experience with superuser or ambassador programs

• Expertise in planning and executing regional events.

• Strong relationship-building and facilitation skills.

• Professional fluency in German and English.

• Ability to work independently and thrive in a fast-paced environment.

Why Personio

Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity

• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years

• Make an impact on the environment and society with 1 (fully paid) Impact Day

• Receive generous family leave, child support, mental health support, and sabbatical opportunities.

• We follow an office-led, remote friendly approach, including opportunities to work from home and international locations. Many of our teams have designated days for gathering in the office to enhance collaboration and foster a sense of community.

• We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch.