Community Moderator

Supra is pioneering the future of information services in global markets. As an exciting, ambitious, and well-funded startup with unique technical capabilities, we aim to be a future leader in decentralized data. Our team includes professionals, academics, and advisors with experience from leading institutions such as Purdue University, the University of Cambridge, the University of Pennsylvania, Columbia University, and the University of Oxford.

Additionally, our industry experience includes prestigious companies like JPMorgan Chase & Co., Qualcomm, ConsenSys, and Binance. Based in Switzerland with a remote-first policy, our globally distributed team spans over 35 countries. We are dedicated to solving the Oracle Dilemma through innovative solutions in consensus mechanisms, real-time data services, decentralized finance (DeFi), and Layer 1 (L1) technologies.

Trust, kindness, honesty, and a commitment to ethical, decentralized technologies are the cornerstones of our culture.

Our team is looking for a talented and experienced community lead to help grow and engage our community. You’ll establish strong relationships with the community through various initiatives and community support. The candidate will have an opportunity to interact with the brightest Cryptography researchers and work with highly talented teammates while nurturing a growing blockchain community. The candidate will get to apply their growth strategies for our community while contributing to the establishment of an industry-leading customer success program.

Responsibilities

• Moderate and ensure that the rules of our various social platforms are followed.
• Manage Discord/Telegram channels and execute community initiatives
• Pleasantly engage with users and ensure a productive active environment.
• Troubleshoot and assist with bots, integrations, and other technical dependencies for Discord/Telegram.
• Engage in building camaraderie with our user base by having genuine interactions with people.
• Provide community support through Discord/Telegram
• Provide support through a support ticketing system for various products

The ideal candidate for us has:

• Experience building and managing communities 
• Experience engaging with Web3 communities
• Experience setting up Discord/Telegram bots
• Experience in customer service/success
• Excellent written and verbal communication skills
• Ability to communicate effectively and be conscientious.