Compliance Associate, Incident Management

Better is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make the home buying journey more approachable and understandable and home finance more affordable and accessible. Here are some interesting facts to help you get to know Better:

 - We’ve funded over $100 billion in loans for our customers, more than any other fintech

 - We ranked #1 in the U.S. on LinkedIn's Top Startups 2020 and 2021

 - We are Forbes’ Best Online Mortgage Lender for 2023

 - We are USA Today’s Best Mortgage Lenders of 2023, Best for FHA Loans

 - We have raised over $1.2 billion in equity capital to transform the mortgage industry, the largest financial asset class in the world

 - And we’re just getting started!

We are a place where smart, hungry, ambitious people who want to recognize their full potential thrive. 

A Better Opportunity

In this position, you will provide the highest quality support to our Compliance Team in the area of Incident Management. A successful candidate will be responsible for ensuring that various incidents are logged and monitored, including consumer complaints, policy and procedure violations, suspicious activity reports, and more. The role also involves investigating these incidents and conducting an in-depth analysis for each case to determine the root cause. Your attention to detail, organization, and strong writing and analytical skills will make you an integral part of our team.

Responsibilities

• Review and investigate incidents that are escalated to the Compliance Team for both our direct-to-consumer and strategic partnerships channels.
• Log all assigned incidents in the team’s Compliance Management System.
• Conduct an in-depth analysis to determine the root cause of each incident.
• Collaborate cross-functionally and communicate effectively to gather necessary information and advise on next steps, as applicable.
• Establish positive relationships with our strategic partners.
• Participate in quarterly trend analysis to ensure that steps are being taken to resolve issues that cause incidents.
• Work closely with Compliance Team on additional special projects, as necessary.
• Previous mortgage origination experience is a plus.
• Previous consumer complaint investigation experience is a plus.

Qualifications

• 1 to 2 years of experience working in consumer finance or the mortgage industry 
• Knowledge of state and federal mortgage origination regulations.
• Working knowledge of loan origination systems. 
• Excellent communication skills - not afraid to ask questions when you need help.
• Ability to think critically and creatively to solve complex problems.
• High attention to detail and are extremely organized.
• Proven ability to work in a fast-paced environment and juggle multiple projects simultaneously.

Company Benefits 

Our total rewards package consists of base salary, benefits, and opportunity for yearly cash bonus. Some of our benefits include:

 - Comprehensive healthcare, retirement, and voluntary benefits. Think medical, dental, vision, health savings accounts, 401k, and more.

 - Personalized care and tools for realizing your mental health and wellness goals.

- Company paid for lunch when working in the office.

- Additional benefit perks & discounts.

Disclaimer

Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.