Compliance Support Change Manager

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Who you are:

• You’ve got positive energy. You’re optimistic about the future and determined to get there. 
• You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. 
• You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
• You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
• You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
• You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.

What will you be doing?

The Compliance Support Change Manager will be responsible for managing change initiatives across CX compliance programmes providing oversight on operational launches and changes. 

You will form part of the CX Compliance Quality team, working closely with the all three lines of defenses, including Financial Crime Compliance Services, CX Operations, Quality Control & Assurance, L&D and other functions to execute regulatory, policy and procedural changes, develop change programmes, and oversee successful implementation. you will be a proactive problem-solver with the ability to translate complex regulatory & policy requirements into practical business processes.  We will expect you to monitor legislation and regulatory developments to ensure a proactive change management approach.

You will be accountable for tracking & documenting successes, failures & actions to address, and ensure the organization's leadership team is kept up to date with these changes via regular cadence reporting. 

This is a mission critical role that will play a key part in ensuring the overall company's success as being the most trusted in the industry. You will work with your manager & partners from across the organization to help keep the Customer Experience Organization in line with regulations. This is a tactical role where you will be working daily with a cross functional team of stakeholders and will be required to confidently represent the Customer Experience Organization in discussions. 

Your day-to-day responsibilities will include: 

• Develop and execute change management strategies to ensure successful adoption of changes
• Design the Change Management Framework 
• Be responsible for the end-to-end cycle of changes covering CX Financial Crime Compliance programmes (TMS, Consumer EDD and Screening)
• Complete Impact Assessments of changes, analyzing the change driver, risks, resourcing, technology and training requirements
• Perform gap analysis to identify process improvement opportunities
• Present support readiness solutions balancing resourcing, compliance and customer experience needs
• Conduct post-implementation reviews and identify process revisions as needed
• Collaborate with stakeholders to understand needs, concerns and manage expectations
• Ensure comprehensive change communications and activity monitoring/coordination
• Identify process optimization opportunities to remove roadblocks and drive efficiencies
• Track and document successes, failures and corrective actions via regular reporting

What we look for in you (ie. job requirements):

• 7+ years of experience in financial crime compliance related roles
• Significant experience in process improvement and/ or change management.
• Proven track record in delivering Regulatory & Compliance projects in complex financial services environments
• Strong knowledge of AML regulatory requirements in the US and Internationally
• Collaborative approach with excellent oral and written communication skills
• Ability to engage effectively with a diverse group of stakeholders, both internal and external.
• Financial Crime Related Qualification (such as ACAMS or ICA)

Nice to haves:

• Qualifications in change management
• Experience working in a regulated financial institute 
• Understanding of Crypto, Payments and/or Financial Services 
• Experience using the following tools: Slack, JIRA, Confluence, GSuite, Lucidchart

Job#: P58882

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