Consumer Experience Spec I

Please attach a copy of your resume, license/certifications to your application-thank you!

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full-time

Shift : Days

Location: 2350 MEADOWS BLVD, Castle Rock, 80109

The role you'll contribute:

The frontline Specialist is responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods within the centralized Consumer Experience Center (CxC). Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of AdventHealth consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The frontline Specialist reports to the department Supervisor and maintains a working knowledge of AdventHealth service offerings, service workflows, and contact center technologies necessary to perform all job functions.

The value you'll bring to the team:

• Demonstrate through behavior AdventHealth's mission, vision, values, and service standards as outlined in the organization's Whole Care Experience training.
• Maintain competence and use critical thinking skills to promptly resolve consumer inquiries within assigned functional area(s).
• Demonstrates empowerment to successfully resolve customer inquiries.
• Adhere to all established workflows, scripting, and department greetings.

Qualifications

The expertise and experiences you'll need to succeed:

• High-school diploma or equivalent
• One + years prior experience in a Call Center OR Customer Service environment
• Certified interpreter (Spanish)