Contact Center - Telephone Consultant

Do you live and breathe member service? Are you passionate about providing solutions to members and working in an ultra-fast paced environment? If so, a role as a Telephone Consultant might be just right for you! This role supports our members who call in to the 800 number. In the Contact Center, we're processing transactions, solving problems, providing information, and making product and service referrals to our members. Do you have what it takes to join our elite Team of Telephone Agents?! If this sounds interesting to you, below are a few more details. • Delivers stellar telephone service and call resolution to members on a wide array of inquiries by servicing incoming calls and executing transactions within pre-defined service parameters. Serves as a trusted member advisor and advocate taking ownership of the call, using effective problem resolution techniques, and ensuring follow-through to satisfy the member at the point of contact. • Handles calls from at least 3 queues gaining proficiency in credit card, online banking / mobile app, consumer loan, knowledge. • Creates a positive, dazzling member service experience to both internal and external members by consistently exceeding their expectations in a courteous, knowledgeable, and professional manner.Here is what we are looking for: • A minimum of six months customer service experience is required. Call center experience including experience with credit unions, banks, or related financial institutions is preferred. • A minimum of one year call center or financial institution experience is required. Experience with credit unions or banks is preferredWhat we offer: • One of San Diego and the nation's Top Workplaces three years running! • Great team and company culture! • You can’t beat a role in sunny San Diego! • 18 days of PTO in your first year plus 12 holidays a year! • 6% - 8% 401(k) match • Full benefits package including medical, dental, vision, life insurance, etc.Base Pay/Salary:$20.00 - $25.00 an hour, plus incentives! The hourly rate range that we expect to pay for this position is $20.00 - $25.00. Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law. Your privacy is very important to Mission Federal Credit Union. The California Consumer Privacy Act (“CCPA”)/ California Privacy Rights Act (CPRA) requires Mission Federal Credit Union to inform California residents, including job applicants, of the categories of personal information we collect and the purpose for which the personal information will be used. This job applicant notice and the CCPA/CPRA notice provides the disclosures required by the CCPA/CPRA and applies only to applicants who are subject to the CCPA/CPRA. Mission Federal Credit Union is an Equal Opportunity Employer. All applicants will receive consideration without regard to race, sex, color, creed, religion, age, marital status, sexual orientation, national origin, physical or mental disability, veteran status, or any other class protected by law. INDMF