Content & Document Experience Associate

If you are passionate about content digitization and have not worked on any such tools previously but you aspire to learn about it, then don't wait up because you have an interesting ride ahead!

As a Content & Document Experience Associate in our Core Service - Centre of Excellence group, you should be passionate about solving business problems through logical mindset and innovation. You should be someone who embraces a culture of experimentation and constantly strives for improvement and learning. You will work in collaborative & trusting environment that encourages diversity of thoughts and creative solutions that are in the best interest of our customers globally. Content and Document Experience team supports Wealth Management line of Business, providing digitized content & document management capabilities for WM business globally. We are currently establishing a center of excellence team to offer best class services to our stakeholders, and we are looking for a "Content Management Associate", who will be responsible for the development & support of templates, documents, testing business rules and supporting deployment activities.

Job Responsibilities:

• Supports the product vision, goals and objectives, defines requirements, and prioritizes delivery in order to maximize the business value of the investment.
• Supports end-to-end management and product delivery across the full product lifecycle including research, ideation, prototype, test, build, adopt, and measure in partnership with users, stakeholders, Design, and Technology.
• Partners with Operations and Technology and drives teams toward robust set of delivery milestones. Understands and mitigates risks, bottlenecks, and inefficiencies in product development lifecycle.
• Demonstrates governance by ensuring that: (a) workstreams and initiatives are tracked and actively managed, (b) KPI's are agreed, measured and tracked, (c) deliverables are properly prioritized and sequenced, (d) risks are addressed and status measured, and (e) deliveries are successful.
• Develops clear documentation of the scope, business requirements, use cases, workflows, wire-frames, and other materials as needed to support UX research, design and development.
• Develops and maintains deep relationships with delivery partners across including senior leaders in the Business, Technology, Design, Operations, and control functions across lines of business.
• Embodies true "customer-obsession" in identifying and leveraging user data, industry trends, and varying forms of user feedback to shape our design and roadmap.

Required qualifications, capabilities, and skills:

• 5 or more years of experience Relevant experience in Wealth Management, Asset Management, Digital Banking, or a closely related business required
• Experience managing product delivery across multiple workstreams with varying timelines, priorities and complexities
• Demonstrates ability to manage tight delivery timelines, and ensure our organization is on track to execute and deliver strategic change that meets our goals
• Proven ability to execute via successful internal partnerships with other organizations - with the ability to influence people at all levels across a broad variety of job functions
• Excellent leadership skills - of product, programs, projects, teams and/or employees
• Structured thinker, effective communicator with excellent written and oral communication skills and the ability to crisply articulate complex technical concepts to senior audiences with poise and confidence
• Strong understanding of different development methodologies (e.g., Agile, Waterfall)
• Proficient with JIRA, Visio and MS Office Tools (Excel & PowerPoint)
• Bachelor Degree or equivalent experience required

ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.