Content Strategist

We are open to remote candidates.

In collaboration with designers researchers engineers and our clients you’ll shape the language and structures that make digital products usable intuitive and distinct. Whether you’re naming a first-to-market feature defining a product’s voice block framing or testing flows with real users you’ll ensure content is never an afterthought but a core part of the design process. As part of an agency you’ll work across industries and product types—helping our clients not just ship great products but also clarify how those products speak feel and connect with their users. What you’ll do:

• Design write and refine product content: interface copy onboarding flows navigational labels notifications and education content

• Prototype with words—testing content in real flows and collaborating with designers and researchers to refine the experience

• Lead workshops and kickoff activities with clients to align on user needs brand voice and content principles

• Define and maintain content standards (voice tone terminology taxonomy) to ensure consistency across client products

• Shape narrative frameworks and content systems that scale across features platforms and product ecosystems

• Present and explain your work clearly to both clients and teammates building trust and alignment along the way

• Collaborate with engineers and producers to ensure content is implemented as intended and flexible for iteration

• Occasionally contribute to MetaLab’s own storytelling through editorial writing for our site and channels

Requirements:

• 5+ years of experience in content strategy content design or UX writing—ideally in an agency consultancy or multi-client environment

• A portfolio that demonstrates strength in designing product content (not just marketing copy) with examples of interface work systems and standards

• Strong craft in writing and editing with a focus on clarity brevity and usability

• Experience designing and operationalizing content systems—voice tone nomenclature and frameworks that scale

• Skilled in running workshops facilitating conversations and confidently “running the room” with clients and stakeholders

• A strategic thinker comfortable with ambiguity able to bring clarity in first-to-market or complex product spaces

• Collaborative by default—you thrive in cross-functional teams and enjoy working closely with design research and engineering

• Bonus: Experience with naming systems taxonomies or design systems