Content Writer (Agent Operations Training)

Content Writer (Agent Operations Training) ​- Miami, FL
Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then, it’s time to join Western Union as a content writer

Western Union powers your pursuit
As a Training Content Writer, you will play a crucial role in developing and creating engaging and effective training materials for our organization. You will work closely with subject matter experts and instructional designers to understand training objectives and translate complex concepts into clear, concise, and user-friendly content.

Role Responsibilities

• Collaborate with subject matter experts and instructional designers to identify training needs and objectives.

• Conduct research and gather information to ensure accurate and up-to-date content.

• Develop training materials, including training manuals, presentations, e-learning modules, and job aids.

• Write clear, concise, and engaging content that effectively communicates complex concepts.

• Organize and structure content to ensure logical flow and easy comprehension.

• Edit and proofread training materials to ensure accuracy, consistency, and adherence to brand guidelines.

• Collaborate with instructional designers to incorporate visual elements, videos, and interactive features into training materials.

• Stay up-to-date with industry trends and best practices in training content development.

Role Requirements

• Proven experience as a content writer, instructional designer, or similar role.

• Excellent writing and editing skills with a strong attention to detail.

• Ability to understand complex concepts and translate them into clear and user-friendly content.

• Familiarity with instructional design principles and adult learning theories.

• Proficiency in using authoring tools and learning management systems.

• Strong organizational and time management skills to handle multiple projects and meet deadlines.

• Ability to collaborate effectively with cross-functional teams.

• Bachelor's degree in education, instructional design, communications, or a related field.

If you are a creative and detail-oriented professional with a passion for developing high-quality training content, we would love to hear from you. Join our team and help us deliver exceptional training experiences that empower our employees and frontline staff to succeed.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the

globe.

More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/

Salary

The on-target earnings range is $83,835 - $97,200 per year, which includes a base salary and short-term incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies. 

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your United States – Specific Benefits Include

· Family First Program

· Flexible Time Off

· Medical, Dental and Life Insurance

· Parental Leave

· Tuition Assistance Program

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

04-12-2024

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.