[Contract] Lead User Researcher

Fueled is an award-winning digital consultancy that transforms businesses by generating ideas, building products, and accelerating growth. There are really only two things that make Fueled special: our process and our team. We’ve got the process part sorted. But we’re growing fast and we have high standards, so we’re always opportunistic when we find someone who makes the cut. We are a lean, tenacious machine powered by the sharpest, most passionate people we could find. Learn more about us: fueled.com 

We're Looking For...

A contract User Research Lead with deep expertise in creating user-centered mobile and web products. You’ll work with a variety of project teams to solve tough problems and craft elegant user experience solutions. This is a truly cross-functional role, and entails close collaboration with our Product Managers, Designers, and Engineers. There is a possibility of extending the contract to a full-time position.

Roles and Responsibilities:

• Lead both qualitative and quantitative user research to inform product concepts and roadmaps
• Conduct user interviews, focus groups, and surveys for contextual information gathering and concept validation
• Conduct moderated and unmoderated usability testing
• Own research artifacts and activities, including comparative audits, market research, and card sorting exercises
• Partner with the Design Team to build wireframes and interactive prototypes
• Synthesize research outcomes into data-driven product recommendations
• Champion principles of usability and user-centered design throughout the company 

The Ideal Candidate: 

• Has 5+ years experience in a mobile User Experience Design or User Research role and a portfolio that showcases relevant work
• Is an expert at crafting and conducting user interviews and usability studies
• A strong command of modern design and research tools such as Figma, Figjam, Maze, Lookback, and UserInterviews.com
• Has solid product sense, a keen understanding of design principles, and an eye for great user experiences
• Can craft and clearly communicate recommendations and rationale in executive-level client presentations
• Is innovative, creative, and an outside-the-box thinker
• Can handle uncertainty and ambiguity like a pro, and make smart decisions with limited information

Coworkers

• Manager: Jessica Wagner

Interview Process

1. Kudos for submitting your application, you’ll be hearing from us within the next 48 hours!
2. Well done, you scored an interview! We’ll set up a Google Meet for an initial screening with a member of our Talent team to formally introduce you to Fueled! You’ll have the opportunity to ask any questions you might have. This screening will last approximately 30 minutes.
3. If all goes well, you'll complete a UXR case study with Jessica Wagner, Head of Product, to better assess your skills and experience. The interview will be approximately 30 minutes to an hour.
4. Next, you'll chat with a couple of our Product Managers to go over product process and collaboration. This will last approximately 30 minutes.
5. Finally, you'll meet with two additional Fueled team members that will actively partner with this new hire and help onboard them. This will be more of a courtesy call to ask questions about team dynamics, current practices, etc. and will last approximately 30 minutes.
6. Congrats! You made it, and we will be sending you an offer.