Contract Management Associate with English

Job Description

Responsibilities:

• Ensure operational support to the Customer by processing all order management requests received from the Customer in a timely manner and according to the Customer's instructions/procedures
• Assures interface between partners/customers, support sales, credit & collections, support business, delivery, process development and the customer. Makes sure that all the questions are answered in the agreed deadline
• Assures full ownership for front office (FO) responsibilities and coordinate e2e activities including the involved near- and offshore partners. Actively applies and uses the near- offshore processes and work effectively with other teams. Translates customer requests
• Assures the check and balance function for all order-/ revenue- / and business relevant issues as well as to assure the compliance with policies
• Assures check and balance function, business controls and audit compliance in order to secure client' s financials. Assures compliance with the client's standards of business conduct
• Uses Customer's internal tools
• Meets customer's expectations/targets/Key performance indicators
• Sometimes needs to take over lead functions for customer projects from an admin point of view
• Ensures that processes are optimized and that knowledge is transferred to all involved parties at the interfaces to other functions
• Presents and escalates professional topics in the area of responsibility to the management team, the own team and adjacent teams
• Analyzes processes and business cases in order to provide solutions for improvement

Critical skills required:

• Excellent English Communication Skills
• Good analytical & synthesis skills
• Rigorous and accurate working style
• Good working knowledge of MS Office (especially Excel)
• Good Customer relationship capacity
• Basic working knowledge and understanding of Enterprise Resource Planning (ERP) system
• Problem solving oriented
• Self & Professional motivation
• Self-confidence & independence in decision making
• Punctuality & Flexibility
• Team work capability
• Proactiveness

Benefits for working with us:

• The chance to work for Top Employer 2024!
• Competitive salary with attractive set of social benefits:
• Private Pension Plan
• Monthly Benefit budget
• Medical insurance
• Life insurance
• Christmas bonus
• Childbirth allowance
• Relocation package for candidates willing to relocate
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment
• Personal development in a multinational working environment through nice extracurricular activities with the team
• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects
• Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms)
• Extra annual leave days depending on tenure within Wipro
• BOOKSTER opportunities
• Nice designed and central business office
• Fruits, coffee and tea on the house + massage at the office
• Winner Circle Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition
• Employee Assistance program
• Employee Referral Program with attractive incentive schemes
• The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.