(Contract) Program Manager - athenaNet, Product Operations

Position Description

Join our dynamic team as a Program Manager, athenaNet Product Operations, and play a crucial role in revolutionizing healthcare technology. If you are a detail-oriented and experienced professional with a passion for optimizing processes and enabling exceptional care, this is the perfect opportunity for you.

At Eleanor, our mission is to provide comprehensive and accessible healthcare resources to our members. As a Program Manager, you will contribute directly to the success of our mission by optimizing critical operational and clinical workflows, improving the provider experience, and enhancing our digital platforms. With a strong understanding of athenaNet, our Electronic Health Record (EHR) system, you will lead the implementation of process improvements and complex configuration changes.

Your program management skills will shine as you collaborate with cross-functional teams, including product management, engineering, design, clinical, data, revenue, marketing, sales, and operations. Together, we will architect efficient solutions using a relationship-centered approach, ensuring that our proprietary technology platform meets the needs of our clinical teams and the populations we serve.

Responsibilities:

• Collaborate with cross-functional stakeholders to architect and implement efficient EHR solutions, leveraging your expertise in athenaNet.
• Identify themes, develop initiatives, and implement risk assessment and mitigation plans in collaboration with our leadership team.
• Make informed decisions using objective and subjective data and stakeholder buy-in, measuring success along the way.
• Facilitate prioritization discussions, gain alignment, and provide transparency and input for athenaNet optimization initiatives.
• Design and develop workflow enhancements aligned with best practices established by our lead care team members.
• Provide tier 2 support for athenaNet-related issues and requests from our internal users, utilizing ticketing systems such as Jira and Monday.com.
• Troubleshoot system issues and collaborate with Athenahealth for resolution.
• Manage the backlog and prioritize work for the execution of new configuration requests, optimization initiatives, and other related tasks.
• Be the voice of our members, staff, and providers by thoroughly understanding their needs through user research and usability testing.
• Leverage user feedback to drive better decision-making and meaningful outcomes for the business.
• Streamline tier 2 support tickets by empowering tier 1 support with operationalized tasks.
• Support onboarding and offboarding processes related to athenaNet usage and access.
• Provide consultative expertise for integration projects between athenaNet and our proprietary technology platform.
• Support the configuration of new market rollouts and provider additions/changes in athenaNet and our revenue cycle management solution.

Qualifications:

• Experience as a Program Manager, with a strong understanding of athenaNet (athenaClinicals) and Athenahealth's revenue cycle management solution.
• Excellent interpersonal skills and the ability to collaborate with diverse teams and stakeholders.
• Technical expertise and creative thinking capabilities to plan and strategize new process rollouts.
• Proficiency in managing ticketing systems such as Jira and Monday.com.
• Strong troubleshooting skills and the ability to partner with external vendors for issue resolution.
• A passion for improving healthcare processes and enhancing the provider experience.
• Strong organizational skills to manage backlogs, prioritize work, and drive execution.
• User-focused mindset with experience in conducting user research and usability testing.
• Ability to support integration projects and coordinate specific needs with external representatives.
• Proactive and adaptable approach to problem-solving in a fast-paced environment.

Preferred:

• Strong understanding of medical workflows
• Experience in the SUD and/or Behavioral Health field

About Eleanor Health

Eleanor Health is the first outpatient addiction and mental health provider delivering convenient and comprehensive care through a value-based payment structure. Committed to health and wellbeing without judgment, Eleanor Health is focused on delivering whole-person, comprehensive care to transform the quality, delivery, and accessibility of care for people affected by addiction.

To date, Eleanor Health operates multiple clinics and a fully virtual model statewide across Louisiana, Massachusetts, New Jersey, North Carolina, Ohio, Texas, Florida, and Washington, delivering care through population and value-based partnerships with Medicare, Medicaid, and employers.

If you are passionate about providing high quality, evidence based care for individuals with substance use disorder through an innovative practice and about building a great business that makes a difference, Eleanor Health is an ideal opportunity for you. We seek highly skilled, motivated and compassionate individuals who take responsibility and adapt quickly to change to join our deeply committed and collaborative team.

Job Types: Full-time