Corp IT Specialist (Entry Level)

What We Do

At Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers – including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga – to grow revenue, profit margins, and customer engagement in 60+ markets with ease. For publishers, this means less lift, more players and more payers. For players, Coda’s solutions allow them to pay for play their way.

Our winning formula? A laser-focused, pragmatic attitude coupled with an unwavering commitment to excellence. We are customer-centric, creative, and solution-oriented, always delivering to our users the top-tier entertainment content they want at competitive prices.

If you’re ambitious, bold and ready to take your career to the next level, get in touch!

As a Corp IT Specialist, you are responsible for assisting the Corp IT team in daily IT operations to bring technology innovation and efficiencies to the team. You will deliver new and enhance existing services by embracing automation and continual service improvement across the group. You will respond to all service requests by Coda users globally.

Responsibilities

• Provide remote support to users in work-from-home environments, country offices and co-shared offices.
• Proactively respond and engage users through collaborative communication platforms Ensure the follow-up for the resolution of issues, especially for complex or extended cases.
• Promote the usage of IT-managed SaaS platforms to encourage the correct and secure usage of advanced functionality
• Responsible for onboarding of new staff and offboarding of leaving staff.
• Supporting the deployment of new company-wide projects for laptops or IT-managed platforms.
• Document the standard operating procedures to ensure the quality and consistency of processes.
• Assist in performing test cases to evaluate new technologies. 
• Perform first-level diagnostics and troubleshooting to repair faults in company laptops.
• Working with appointed laptop vendors for procurement, warranties, and replacement

Requirements

• Experience working in a comparable role in a fintech company. 
• Experience working in a fast-paced environment with continual demands and changing priorities.
• Demonstrate and foster a collaborative team approach and interact well with general users 
• High proficiency in all Windows, Mac, and Linux laptops. 
• Familiar with SaaS platforms like Atlassian (Jira and Confluence), Slack, Google Workspace, and M365 administration.
• Advantageous to have some scripting skills e.g. Google App Script and Python.
• Degree in information technology. 
• Experience with remote desktop software for troubleshooting a user's laptop.
• Attention to detail and good problem-solving skills. 
• Certification in ITIL is advantageous.

Working at Coda

Joining the Coda team means diving into a fast-paced, challenging, and exciting world. With Codans spread across over 30 countries around the world, our highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda’s growth, and make a lasting impact. 

If you have a passion for pushing boundaries, and thrive on continuous improvement through experimentation, we'd love to hear from you!

Our Perks*

WFH / Hybrid Support: Get a monthly allowance to cover your working expenses and keep you connected.

Wellness Boost: Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Assistance Program - because you matter!

Customized Benefits: Tailor your benefits with our flexible plan.

Growth Opportunities: Unlock your potential through clear progression paths.

Skill Development: Access training resources to fuel your personal and professional growth.

Volunteer Time Off: Enjoy paid time off to make a difference in the world through volunteering.

Family Care: Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs.

*Benefits are reviewed and updated on a yearly basis, and are applicable to full-time employees only.

We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued.

Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!