Country Manager, BeLUX

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Country Manager, BeLUX

Overview

• Working within MasterCard's business group model, the country manager is responsible for the general management of the branch office in Belgium from a customer, employee and regulatory perspective in the country and is accountable for the business proposition in the designated markets,

• The CM, as a leader in the business, has the accountability for the business objectives, as assigned by the business group to whom the leader reports. This is usually the sales organization/customer group.
• The CM will define the country strategic direction, together with regional leadership; he/she contributes to the overall growth and success of the company through growth initiatives and implementation of the company strategy.

Role :

Financial Objectives
• responsible for the profit and loss "P+L" of all MasterCard's business in the respective country/ies; accountable for financial compliance and maintenance of acceptable audit standards

MasterCard representative with customers, business partners, external relations
• Customer Relationship Management for all accounts operating in the market; the CM provides business direction to the national and regional accounts which report directly into him/her; the CM provides support to the Global Accounts operating in the country/ies
• Provides leadership for the tactical and strategic approach to market -customer marketing, marketing campaigns, channel development, public relations, media and press, company brand and image- for consistency in engagement, distribution and fulfillment locally

Regulatory

• Accountable for MasterCard as a sales representative office operating in the country/ies; is the prime representative to local authorities and industry boards in line with the Corporate regulatory and public affairs strategy

Employee Relations/Management

• Responsible for all employees working in the market/country, providing business guidance to the employees of business groups and functions present in the sales rep office.
• Responsible for communications locally in line with Corporate communications strategy and content
• Accountable for resource optimization and for the health and safety regulations and matters such as legal reporting requirements, working with appropriate support functions

Country Operations

• Responsible for the workplace environment and related employee satisfaction
• Serves as an "advisory" for business leaders and remote management -together with HR and Finance- for business groups and functions operating in the country to ensure consistency of business objectives and operations
• Monitors overall employee performance against objectives and pursues corrective measures with the appropriate management, as required.
• Ensures appropriate deployment of company policies, procedures and processes in the local country office.
• Exercises sound financial management; implement and monitor internal controls in the country operations.

All About You

• University degree with significant experience in a marketing or business development role in card payment business.
• To succeed you will need to be a creative individual, strong team player, decisive and results driven, with high energy levels and initiative.
• A conceptual thinker with the vision to see issues strategically.
• Excellent written and verbal communication skills combined with the maturity and cultural sensitivity to achieve credibility at all levels, including the ability to influence senior bankers.
• Experience of working in an international environment is highly desirable.
• Proficiency in English, recommended French/Dutch.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.