Credit and Collections Representative

Blackbaud is the world’s leading provider of software and services for the philanthropic community.  We help good takeover!

As a member of the Customer Collections Teamyou’llspend your day partnering with customers and internal groups to find solutions and seek data to help them get their accounts back in order.  Every call is an opportunity for you to provide exemplary customer service and to build relationships with our customers.  This is a job that requires attention to detailfinesseand a desire to provide outstanding service.  Blackbaud has a strong history of over 30 years in business and our Finance team is growing.  Join us not just for a job but for a career!

Customer Finance Representative Responsibilities:

• Confers with customers by telephonemailor fax in attempt to determine reason for overdue payment and secure payment

• Share responsibility in a phone queue

• Records information about collection status of customer and status of collection efforts

• Issues and applies credits to customer accounts according to established procedures

• Works closely with internal customers to resolve customer inquiries

• Daily and weekly reporting of results

• Ushers customer disputes to the proper channels in a timely responsive manner

Requirements:

• Must be detail oriented with great communication and organizational skills

• Must be committed to maintaining a responsive organization

• Must have word processing experience and confidence when manipulating an Excel spreadsheet

• SAP experience a plus however not required

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Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture.  Blackbaud supports hiring and career development for all roles from the location you are in today!

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin physical or mental disability age or veteran status or any other basis protected by federal state or local law.