CRM Campaign Operations Specialist

Summary

Posted: Sep 18, 2024

Weekly Hours: 40

Role Number:200565146

At Apple, great ideas have a way of becoming outstanding products, services and customer experiences very quickly. We believe that if you bring passion and dedication to your job, there's no telling what you can accomplish! If you're excited about creating compelling products and ready to join an amazing team we want to hear from you. The Apple Database Marketing Team is seeking a professional CRM Campaign Operations Specialist to conduct Worldwide campaigns on behalf of Product Marketing and Retail. In this role, you will identify opportunities to engage and send relevant, personalized messages to customers with an eye on user privacy.

Description

Creatively problem solve and propose solutions, while understanding the known limitations and resource constraints. Consolidate requirements from various customer journey use cases, and identify vital platform capabilities. Assess and recommend solutions to deliver required capabilities, and determine a roadmap that drives robust business initiatives through to execution. Build and maintain necessary processes, procedures and controls to ensure data accuracy and business functionality, while aligning with privacy and security policies. Investigate issues and provide process improvement recommendations. Develop cross-functional partnerships and collaborate to meet shared objectives. Participate in User Acceptance Testing (UAT) for system development and enhancements.

Minimum Qualifications

• At least 3+ years of relevant experience in marketing campaign operations.
• Experience with complex audience segmentation.
• Professional experience with Snowflake procedures and Vertica database systems.

Preferred Qualifications

• 2+ years of experience gathering requirements from business partners and working with platform teams to scope and implement new features and enhancements.
• Ability to apply statistical weighting and sampling techniques to improve outcomes and results.
• Capacity to break down complexities to help make informed decisions.
• Proven marketing expertise obsessing on the customer experience.
• Excellent story telling capabilities.
• Proficient in Excel and Tableau dashboarding techniques.
• Excellent organization, communication and problem-solving skills.
• Able to balance multiple projects concurrently and enjoy a fast paced, evolving environment.
• Ability to cut through ambiguity to clearly communicate strategy despite uncertainty.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $88,100 and $173,300, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

More

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.