CRM Manager, Sales Operations

Kyowa Kirin is a fast growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in four areas of unmet need: oncology, nephrology, immunology and CNS/movement disorders. The North America organization includes three offices (in New Jersey and California) that focus on drug discovery, product development, and commercialization. Together, we work as a close-knit team to understand clinical needs and advance innovations that can have a profound impact on patient lives.

As a patient centric organization that strives to deliver innovative medicines to meet unmet needs, we feel that it is critical to follow the safety guidelines defined by CDC and OSHA. We believe the COVID-19 vaccine is the best way to manage COVID risk to you, your colleagues, your family and our society. With that in mind, we are taking the essential step to ensure the safety of our employees during this health crisis by requiring all US employees, temporary workers, agency employees and independent contractors to be fully vaccinated against COVID-19, where allowed by state or local law and where vaccine supply is readily available. In accordance with applicable law, individuals may seek an accommodation for medical or disability-related conditions or sincerely held religious beliefs.

Job Purpose:
The Manager, CRM will provide strategic guidance to internal stakeholders as it relates to the use of the Veeva and Salesforce CRM. In addition, they will identify and promote best practices for the management of the CRM platform.

Essential Functions:

• Engage with Sales and Marketing to understand each strategic initiative and corresponding data reporting needs, including CRM-generated insights, and bring structure to each request and translate those requirements into actionable solutions.
• Lead business requirements gathering sessions and work with the technical support team to build/implement system changes.
• Engage with various user groups to gather requirements, design solutions, and implement and maintain the CRM solution.
• Collaborate directly with internal and external stakeholders to inform the effectiveness of strategies.
• Maintain documentation as it relates to change control and provide CRM system administration support interface with the business.
• Collaborate with the internal training team and partners to design and facilitate user training.
• Database Management – responsible for working with technical resources on database queries, building controls, managing integrations, developing reports, and administration of relevant data integrations.
• Manage the flow of data to and from customer master and triage issues as they arise.
• Collaborate closely with other Sales Operations colleagues to help identify and inform the Sales Incentive Compensation Program by updating territory metrics and alignments as needed across related applications. Ensure the CRM solution is designed in a manner to capture/record information to inform key performance indicators (KPIs.)
• Collaborate with reporting team to build dashboards with Business Intelligence tools to visualize KPIs for specific customers, products, and/or promotions. This will involve pulling data into an actionable/user-friendly format to provide metrics and KPIs that provide value to Commercial Leadership.
• Collaborate with marketing on incorporating digital sales aids, CLM, approved email campaigns, and other digital tactical support in CRM as needed.
• Uncover potential strategic/tactical opportunities for implementation within the CRM.
• Ensure CRM is operating consistently with Kyowa Kirin compliance standards and in line with related regulations.
• Ensure the delivery of projects is within the constraints of scope, quality, time, and cost.

Job Requirements:

Education

• Bachelor’s Degree

Experience:

• Minimum of 5 years of relevant work experience is required. Pharmaceutical or Biotech industries preferred.
• Strong analytic and problem-solving skills are essential.
• Excellent analytical, writing, and presentation skills, and field sales training experience are essential.
• Must be self-motivated and have the ability to prioritize and execute multiple tasks.
• Must be highly proficient with Microsoft applications (i.e. PowerPoint, Excel, Access, etc.).
• Must be highly organized, detail-oriented, and results-driven.

Technical Skills

• Proficient in MS Office Suite.
• Experience with CRM required (Salesforce & Veeva experience preferred).

Non-Technical Skills

Highly motivated with great attention to detail. Strong endurance to work under tight timelines and complex/changing situations.  Excellent written and oral communication skills. Excellent problem- solving skills. Broad level of interpersonal skills and flexibility.  Focused on team-based work, while able to independently deliver within scope.  Cultural sensitivity and ability to develop consensus within a multinational organization.

Physical Requirements:
• Ability to travel domestically if projects require.
• Some international travel may be required.
• Lifting, typing, driving, sitting, special requirements around hours, etc.

KKNA and all of its employees have an obligation to act in accordance with the law and with integrity in all our operations and interactions

It is the policy of Kyowa Kirin North America, Inc. to provide equal employment opportunity to all qualified persons without regard to race, religion, creed, color, pregnancy, sex, age, national origin, disability, genetic trait or predisposition, veteran status, marital status, sexual orientation or affection preference or citizenship status or any other category protected by law.

When you apply to a job on this site, the personal data contained in your application will be collected and stored by Kyowa Kirin, Inc. (“Controller”), which is located at 135 Route 202/206, Suite 6, Bedminster, NJ 07921 USA and can be contacted by emailing [email protected]. Controller’s data protection officer can be contacted at [email protected]. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of General Data Protection Regulation (EU) 2016/679 (“GDPR”) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. 

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. The transfer will be made using appropriate additional safeguards under the standard contractual clauses approved by regulators for transfers of personal data outside the European Union.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment.  Under the GDPR, if you are located in the European Union, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability, and to lodge a complaint with an EU supervisory authority. If you have any questions about our use of your data, you may contact us by email at [email protected].

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